Erica L Jackson
Clinton
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
27
27
years of professional experience
50
50
years of post-secondary education
Work History
EEO SPECIALIST/
Government Accountability Office
Washington
12.2012 - 11.2025
- Analyzed government programs to ensure compliance with accountability standards.
- Developed reports highlighting financial management and operational efficiencies.
- Coordinated audits and assessments to evaluate program effectiveness.
- Collaborated with stakeholders to address policy implementation challenges.
- Facilitated training sessions on accountability practices for staff members.
- Supported strategic planning initiatives by researching best practices in government accountability.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained accurate records of customer interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Legal Technician/ Procurement Law
Government Accountability Office
Washington
12.2012 - 09.2017
- Drafted legal documents for compliance with federal regulations.
- Researched case law to support ongoing investigations and audits.
- Organized and maintained legal files for easy access and retrieval.
- Reviewed contracts to ensure adherence to government standards.
- Collaborated with team members to streamline office procedures and workflows.
- Managed scheduling of legal meetings and appointments efficiently.
- Compiled data into spreadsheets for analysis purposes.
- Coordinated meetings between attorneys and clients.
- Reviewed legal documents to ensure accuracy and completeness.
- Maintained an up-to-date calendar of deadlines for filing documents with the court system.
- Conducted legal research on various topics such as contract law, tort law and property law.
- Performed online searches using specialized search engines for legal research projects.
- Prepared and filed court pleadings, motions, complaints and other legal documents.
- Organized client files in accordance with office procedures.
- Composed memorandums summarizing research results.
- Reviewed contracts and other legal documents for accuracy and completeness.
- Entered data into a computer database system for tracking purposes.
- Managed inventory of office supplies within budget guidelines.
- Drafted correspondence to clients regarding case status updates.
- Provided technical support to attorneys in researching case law, statutory laws and regulations.
- Attended hearings at local courts and prepared records of proceedings.
- Performed administrative tasks such as answering phones, scheduling appointments and preparing reports.
EEO SPECIALIST/ Counselor
Department Of Commerce Census Bureau
Washington
11.1998 - 09.2011
- Conducted data collection and analysis for national demographic surveys.
- Developed training materials for field staff on survey methodologies.
- Coordinated outreach efforts to enhance public participation in census activities.
- Managed project timelines and ensured compliance with federal guidelines.
- Reviewed and validated data submissions for accuracy and completeness.
- Collaborated with cross-functional inner and outer federal Census agencey teams to improve operational efficiencies.
- Participated in ongoing EEOC/ EEO training and compliance activities.
- Coordinated with other departments HR/ OGC to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Developed and implemented specialized procedures for customer service operations.
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Monitored clients' daily activities and responded appropriately when needed.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Offered consultation services to organizations on creating mentally healthy workplace environments.
- Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Provided expert guidance on best practices in EEO data management systems.
Education
EEO SPECIALIST - EEO Civil Rights
Equal Employment Opportunity Commission
Washington , DC 05.2007 - 04.2025
Mediator - Community Mediation
Prince George's Community Mediation
Upper Marlboro, MD 11.2011 - 11.2025
Federal Mediator - FMCS Mediation
Federal Mediation Conciliation Service's
Washington , DC 01.2007 - 01.2025
Paralegal - Distant Learning Paralegal Program
George Mason University
Fairfax, VA 03.2015 - 07.2015
HD Woodson Senioor High
Washington , DCSkills
- Policy writing
- Data analysis
- Report generation
- Compliance auditing
- Legal research
- Customer relationship management
- Project coordination
- Process optimization
- Team collaboration
- Effective communication
- Problem solving
- Technical support
- Training facilitation
- Record maintenance
- Quality assessment
- Resource allocation
- Quality assurance
- Expert problem solving
- Analytical thinking
- Advanced communication
- Management collaboration
- Coaching and mentoring
- Stakeholder engagement
- Proficient in [software]
- Compliance monitoring
- Knowledge sharing
- Customer relations
- Documentation management
- Team building
- Market research
- Problem-solving aptitude
- Multitasking Abilities
- Attention to detail
- Interpersonal skills
- Conflict resolution
- Team leadership
- Reliability
References
References available upon request.
Timeline
Paralegal - Distant Learning Paralegal Program
George Mason University
03.2015 - 07.2015
EEO SPECIALIST/
Government Accountability Office
12.2012 - 11.2025
Legal Technician/ Procurement Law
Government Accountability Office
12.2012 - 09.2017
Mediator - Community Mediation
Prince George's Community Mediation
11.2011 - 11.2025
EEO SPECIALIST - EEO Civil Rights
Equal Employment Opportunity Commission
05.2007 - 04.2025
Federal Mediator - FMCS Mediation
Federal Mediation Conciliation Service's
01.2007 - 01.2025
EEO SPECIALIST/ Counselor
Department Of Commerce Census Bureau
11.1998 - 09.2011
HD Woodson Senioor High