Erick Alexander Hensen
Silver Spring
Summary
Dynamic Property Manager with a proven track record at Bernstein Management Corporation, excelling in budget management and occupancy optimization. Recognized for enhancing resident retention through innovative events and strategic planning. Adept at team building and conflict resolution, driving performance improvements while maintaining high standards of customer service. Awarded Peoples First 2022.
Overview
10
10
years of professional experience
Work History
Property Manager
Bernstein Management Corporation
Georgetown
01.2021 - Current
- Ensuring excellent occupancy.
- Supervising vacant units and turnovers.
- Maintaining the properties and maintaining an excellent appearance.
- Resident retention.
- Resident events.
- Managing invoices.
- Expense control.
- Collecting rent and managing delinquency.
- Preparing Financial Notes each month.
- Preparing weekly reports and reports at the end of the month.
- Inspections.
- Managing vendors.
- Preparing budgets.
- Hiring, training and supervising staff.
- Managing short and long term projects.
- Award Peoples First 2022
Sales Consultant, Leasing manager, Assistant Manager
ROSS Management Services
09.2015 - 01.2021
- Ensure that all rents are collected when due and posted in a timely manner.
- Make sure that all bank deposits are made and reported on a daily basis.
- Implement a consistent collection strategy and call delinquent residents.
- Maintain awareness of local market conditions and trends.
- Implement ideas for marketing community. Ensure team consistently markets property/resident portal.
- Initiate and participate in outreach activities.
- Ensure computer data and activity is current and accurate (i.e. updates w/price changes, vacant units, make ready, move-ins, move-outs, deposits, etc.)
- Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out and renovation.
- Lease and ensure leasing team leases in accordance with sales philosophy and shopping report (to include asking for the deposit and follow up within 48 hours).
- Consistently respond to Internet leads within 1-2 hours of contact.
- Assist Property Manager in managing leases.
- Ensure lease files are complete and executed properly.
- Ensure staff uses a consistent and positive customer service approach.
- Maintain a positive customer service attitude and lead by example.
- Awards: 2016 Rookie of the year, 2017 Eternal Learner
Bilingual Leasing Consultant
Career Strategies Inc.
Alexandria
01.2015 - 09.2015
- Maintained superior customer service.
- Stayed on the cutting edge of market conditions, trends, and product knowledge competitive communities; ensured same knowledge in leasing staff.
- Supervised and directed efforts to maximize rental income and high occupancy through sales and marketing plans.
- Presented, leased and moved-in prospective residents.
- Updated unit availability daily to provide accurate list of unit availability to the leasing staff.
- Provided clerical and phone support.
- Maintained all residents files, ensuring completeness and accuracy of all paperwork and documentation.
- Reviewed and approved Statements of Deposit Accounts, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
- Maintained a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and complied with established standards prior to move-in.
- Resolved resident complaints and directed pertinent issues and matters to the community manager.
- Ensured timely collections of all rent receipts through the preparation and distribution of delinquency reports to the community manager.
Education
Licensed Property Manager - Real State
Coldwell Banker
Alexandria, VA01.2014
Property Manager (CAM) -
Gold Coast Schools
Fort Lauderdale, FL01.2013
General Contractor -
Broward College
Fort Lauderdale, FL01.2008
Bachelor Business Administrations - Finance
University Politécnico Gran Colombiano
Bogotá, Colombia01.2003
CAM -
Property Management Association
ARM -
Institute of Real Estate Management
Skills
- Budget management
- Project management
- Financial reporting
- Vendor management
- Lease administration
- Market analysis
- Customer service
- Team building
- Employee training
- Conflict resolution
- Occupancy optimization
- Event coordination
- Performance tracking
- Data review
- Progress reporting
- Functional & business requirements
- Project planning
- Project tracking
- Planning and scheduling
- Staff retention
- Expense reports
- Strategic planning
- Financial administration
- Verbal and written communication
- Performance improvements
- Customer relations
- Client relations
Timeline
Property Manager
Bernstein Management Corporation
01.2021 - Current
Sales Consultant, Leasing manager, Assistant Manager
ROSS Management Services
09.2015 - 01.2021
Bilingual Leasing Consultant
Career Strategies Inc.
01.2015 - 09.2015
Licensed Property Manager - Real State
Coldwell Banker
Property Manager (CAM) -
Gold Coast Schools
General Contractor -
Broward College
Bachelor Business Administrations - Finance
University Politécnico Gran Colombiano
CAM -
Property Management Association
ARM -
Institute of Real Estate Management
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