Erick Guerra
Reisterstown
Summary
Dedicated sales advisor with strengths in customer service, upselling strategies, and fluent Spanish communication. Proven ability to tailor solutions to meet customer needs and enhance satisfaction. Dynamic sales advisor with proven expertise in customer service, product demonstration, and upselling strategies. Skilled in listening to customer needs and tailoring solutions to enhance satisfaction and drive sales growth.
Overview
2
2
years of professional experience
Work History
Sales Advisor
Best Buy
Owings Mills
04.2025 - Current
- Assisted customers in selecting products based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns with professionalism and patience.
- Maintained knowledge of current promotions and product offerings for effective selling.
- Identified customer needs and tailored solutions accordingly.
Warehouse Worker
Private Employers
Reisterstown
03.2025 - 04.2025
- Loaded and unloaded trucks using pallet jacks and hand tools.
- Maintained inventory accuracy by organizing products on shelves.
- Collaborated with team members to streamline packing and shipping processes.
- Prepared orders for shipment by assembling boxes and labeling products.
Team Member
Chick-fil-A
Reisterstown
06.2024 - 02.2025
- Provided exceptional customer service in a fast-paced environment.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Franklin High
Reisterstown, MD06-2025
Associate of Applied Science - Cyber Security
CCBC
Catonsville, MDSkills
- Customer service
- Team collaboration
- Customer service experience
- Sales demonstration
- Upselling strategies
- FLUENT IN SPANISH
- Product recommendations
- Listening skills
- Sales development
Languages
Spanish
Full Professional
Timeline
Sales Advisor
Best Buy
04.2025 - Current
Warehouse Worker
Private Employers
03.2025 - 04.2025
Team Member
Chick-fil-A
06.2024 - 02.2025
High School Diploma -
Franklin High
Associate of Applied Science - Cyber Security
CCBC