Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ericka Guevara

Gaithersburg

Summary

Bilingual professional with expertise in customer service and youth guidance. Proven ability to facilitate positive change and support conflict resolution. Committed to fostering teamwork and effective communication in diverse environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Counselor

City of Gaithersburg
04.2023 - Current
  • Facilitated group activities to promote social skills and teamwork among youth.
  • Provided guidance and support in conflict resolution, fostering a safe environment.
  • Monitored youth behavior and offered guidance and support for positive change.

Cashier

Dunkin' Donuts
05.2022 - 02.2024
  • Processed customer transactions efficiently using point-of-sale systems to ensure accurate payments.
  • Assisted in training new cashiers on register operations and customer service protocols for improved team performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Quince Orchard High School
Gaithersburg, MD

Skills

  • Bilingual in spanish and english
  • Teamwork and collaboration
  • Customer servicePoint-of-sale system operation
  • Point-of-sale system operation
  • Data entry
  • Multitasking
  • Verbal communication

Certification

Heartsaver First Aid CPR AED

July 2024-July 2026

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Counselor

City of Gaithersburg
04.2023 - Current

Cashier

Dunkin' Donuts
05.2022 - 02.2024

High School Diploma -

Quince Orchard High School
Ericka Guevara