Ericka Hungerford
Baltimore
Summary
Dynamic customer service professional with proven expertise at Giant Food, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and teamwork, while maintaining a clean and organized checkout environment. Committed to reliability and efficiency, fostering loyalty and repeat business through exceptional service delivery.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Giant Food
07.2010 - 11.2014
- Processed customer transactions with accuracy and efficiency, ensuring a positive shopping experience.
- Assisted customers in locating products and addressing inquiries to enhance service satisfaction.
- Maintained cleanliness and organization of checkout area to uphold store standards.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Handled cash and electronic payments securely, ensuring compliance with company policies.
- Trained new cashiers on register operations and customer service best practices to improve team performance.
- Resolved customer complaints effectively, fostering loyalty and repeat business through excellent service delivery.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
High School Diploma -
Reservior High School
Fulton, MD05-2011
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Customer focus
- Payment processing
- Refund handling
- Time management
Timeline
Customer Service Cashier
Giant Food
07.2010 - 11.2014
High School Diploma -
Reservior High School
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