Erika Culler
Ft. Washington
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Unity Healthy Care
06.2023 - Current
- Collaborate with Healthy Step Specialist to coordinate comprehensive care for pediatric patients (0-3) and families.
- Work with parents to schedule tests, evaluations, and procedures.
- Assisted patients with completing necessary paperwork and intake forms to provide healthcare facilities with essential information.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Lead Patient Access Representative
Childrens National Hospital
02.2023 - 06.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient privacy.
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records.
Emergency Department Service Associate
Medstar Washinton Hospital Center
07.2007 - 12.2022
- Pre-register patients, entering patient information including but not limited to demographic, insurance, and triage information generating a medical record in order to initiate emergency/trauma care
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Call insurance company /HMO and or PCP to obtain required authorization/ referrals.
- Manage a multi-line phone system, answering call politely and prompt transferring to correct department.
- Orientation and training of new employees.
Education
Associate of Science - Health Administration
Prince George's Community College
Certified Medical Assistant - Medical Assisting
Everest College
09.2005
High School Diploma -
Oxon Hill High School
05.2003
Skills
- Empathy and Compassionate, Great Customer Service
- Attention to Detail
- Good, Effective, Active Listening
- HIPAA Compliance
- Effective Time Management
- Multitasking Abilities
- Medical Terminology
- Healthcare Knowledge
- Patient Care Coordination
- Appointment Scheduling
- Proficient in Medical Office Software
- Patient Registration
Certification
Basic Life Support Certification
Timeline
Lead Patient Care Coordinator
Unity Healthy Care
06.2023 - Current
Lead Patient Access Representative
Childrens National Hospital
02.2023 - 06.2023
Emergency Department Service Associate
Medstar Washinton Hospital Center
07.2007 - 12.2022
Associate of Science - Health Administration
Prince George's Community College
Certified Medical Assistant - Medical Assisting
Everest College
High School Diploma -
Oxon Hill High School
Similar Profiles
Mary ThrondsonMary Throndson
Psychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary CarePsychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary Care
JOYCE NGIGIJOYCE NGIGI
Home Health Aide at Home healthcare giver at Twinkle healthy careHome Health Aide at Home healthcare giver at Twinkle healthy care
Antonio CarrascoAntonio Carrasco
Physical Therapist Assistant at Mission Health Care- Healthy Living at HomePhysical Therapist Assistant at Mission Health Care- Healthy Living at Home
Caleb KnightCaleb Knight
Independent Yard Worker at NeighborhoodIndependent Yard Worker at Neighborhood
Syrea BrownSyrea Brown
Lead Bartender at Piano Keys ResaurantLead Bartender at Piano Keys Resaurant