Erika George
Easton
Summary
Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at Crab Shack. Skilled in emergency medical response and patient assessment, I excel in creating positive experiences and resolving issues efficiently. Committed to maintaining high standards and fostering a welcoming environment for all.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Crab Shack
Easton
04.2024 - Current
- Managed incoming calls during busy shifts.
- Resolved any complaints or issues with customers quickly and professionally.
- Reviewed customer feedback surveys regularly to identify areas where improvements could be made.
- Oversaw training of new hires in food safety protocols.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Maintained a clean and organized work environment for the hostesses at all times.
- Ensured that all foods were stored properly and safely, at the right temperature.
Grounds Crew Member
Cookes Hope
Easton
10.2023 - 04.2024
- Removed debris from walkways and driveways with rakes or leaf blowers.
- Collaborated with other crew members to complete large-scale projects efficiently.
- Ensured proper storage of tools and equipment after use each day.
- Followed safety protocols while operating machinery or working with hazardous materials.
- Collected trash from job sites on a regular basis to maintain cleanliness.
- Monitored weather conditions throughout the day so that outdoor jobs could be completed safely.
Apparel Sales Associate
Dick's Sporting Goods
Easton
04.2022 - 10.2022
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Maintained a neat and orderly appearance of the store merchandise.
- Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
- Performed daily register transactions including sales and returns.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Created displays within the store that highlighted seasonal trends or promotional deals.
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
Dog Daycare Attendant
Kevertin Pet Resort
Easton
10.2021 - 12.2021
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
Sales Associate
Talbot Country Club
Easton
06.2021 - 08.2021
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
Grocery Bagger
Harris Teeter
Easton
01.2021 - 03.2021
- Assisted customers with locating specific items within the store when requested.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
- Provided excellent customer service including answering questions about products or services offered in the store.
- Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Organized bags neatly in shopping carts for easy transport from store to car.
Education
EMT-B - EMT
Chesapeake Community College
Wye Mills, MD12-2024
High School Diploma -
Easton High School
Easton, MD06-2022
Skills
- Emergency medical response
- Basic life support
- Patient assessment
- Medical terminology
- Customer service
- Team collaboration
- Hospitality and accommodation
- Time management
Certification
- EMT-B
- CPR
Timeline
Host
Crab Shack
04.2024 - Current
Grounds Crew Member
Cookes Hope
10.2023 - 04.2024
Apparel Sales Associate
Dick's Sporting Goods
04.2022 - 10.2022
Dog Daycare Attendant
Kevertin Pet Resort
10.2021 - 12.2021
Sales Associate
Talbot Country Club
06.2021 - 08.2021
Grocery Bagger
Harris Teeter
01.2021 - 03.2021
EMT-B - EMT
Chesapeake Community College
High School Diploma -
Easton High School
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