Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika George

Easton

Summary

Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at Crab Shack. Skilled in emergency medical response and patient assessment, I excel in creating positive experiences and resolving issues efficiently. Committed to maintaining high standards and fostering a welcoming environment for all.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host

Crab Shack
Easton
04.2024 - Current
  • Managed incoming calls during busy shifts.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Reviewed customer feedback surveys regularly to identify areas where improvements could be made.
  • Oversaw training of new hires in food safety protocols.
  • Maintained records of reservations, cancellations, special requests, no-shows.
  • Maintained a clean and organized work environment for the hostesses at all times.
  • Ensured that all foods were stored properly and safely, at the right temperature.

Grounds Crew Member

Cookes Hope
Easton
10.2023 - 04.2024
  • Removed debris from walkways and driveways with rakes or leaf blowers.
  • Collaborated with other crew members to complete large-scale projects efficiently.
  • Ensured proper storage of tools and equipment after use each day.
  • Followed safety protocols while operating machinery or working with hazardous materials.
  • Collected trash from job sites on a regular basis to maintain cleanliness.
  • Monitored weather conditions throughout the day so that outdoor jobs could be completed safely.

Apparel Sales Associate

Dick's Sporting Goods
Easton
04.2022 - 10.2022
  • Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
  • Maintained a neat and orderly appearance of the store merchandise.
  • Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
  • Performed daily register transactions including sales and returns.
  • Assisted customers in selecting apparel items that best fit their needs and preferences.
  • Created displays within the store that highlighted seasonal trends or promotional deals.
  • Greeted customers upon entering the store to ensure they had a positive shopping experience.
  • Organized clothing racks according to size, color, style or other criteria for easy identification by customers.

Dog Daycare Attendant

Kevertin Pet Resort
Easton
10.2021 - 12.2021
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.

Sales Associate

Talbot Country Club
Easton
06.2021 - 08.2021
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.

Grocery Bagger

Harris Teeter
Easton
01.2021 - 03.2021
  • Assisted customers with locating specific items within the store when requested.
  • Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
  • Provided excellent customer service including answering questions about products or services offered in the store.
  • Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
  • Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
  • Organized bags neatly in shopping carts for easy transport from store to car.

Education

EMT-B - EMT

Chesapeake Community College
Wye Mills, MD
12-2024

High School Diploma -

Easton High School
Easton, MD
06-2022

Skills

  • Emergency medical response
  • Basic life support
  • Patient assessment
  • Medical terminology
  • Customer service
  • Team collaboration
  • Hospitality and accommodation
  • Time management

Certification

  • EMT-B
  • CPR

Timeline

Host

Crab Shack
04.2024 - Current

Grounds Crew Member

Cookes Hope
10.2023 - 04.2024

Apparel Sales Associate

Dick's Sporting Goods
04.2022 - 10.2022

Dog Daycare Attendant

Kevertin Pet Resort
10.2021 - 12.2021

Sales Associate

Talbot Country Club
06.2021 - 08.2021

Grocery Bagger

Harris Teeter
01.2021 - 03.2021

EMT-B - EMT

Chesapeake Community College

High School Diploma -

Easton High School

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Erika George