Erika Lovo
Oxon Hill
Overview
1
1
Language
6
6
years of professional experience
Work History
Front Desk Receptionist
Neighborhood Health
Alexandria
05.2019 - 04.2020
- Greeted customers warmly upon arrival at the store.
- Managed multi-line phone system to direct incoming calls efficiently.
- Scheduled appointments and coordinated service requests for customers.
- Maintained organized front desk area for optimal functionality and appearance.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Front Desk Receptionist
Direct Gutter Inc
Springfield
12.2016 - 04.2018
- Managed multi-line phone system to direct incoming calls efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Handled administrative tasks, including filing and data entry efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Front Desk Receptionist
Bobs Discount Furniture
Falls Church
05.2014 - 11.2016
- Coordinated service requests and scheduled appointments for customers efficiently.
- Maintained organized front desk area to ensure optimal functionality and appearance.
- Assisted customers with product inquiries, providing accurate information promptly.
- Processed customer returns and exchanges in accordance with company policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
High School Diploma -
Alexandria City Public School
Alexandria06-2014
Skills
- Multi-line phone management
- Appointment scheduling
- Cash handling
- Customer service
- Front desk operations
- Administrative support
- Team collaboration
- Office administration
- Office management
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Neighborhood Health
05.2019 - 04.2020
Front Desk Receptionist
Direct Gutter Inc
12.2016 - 04.2018
Front Desk Receptionist
Bobs Discount Furniture
05.2014 - 11.2016
High School Diploma -
Alexandria City Public School