Erin Drayer

-Provided leadership and direction to a volunteer board, coordinating the efforts of coaches, parents, and league administrators.

-Oversaw the scheduling and execution of league events, including games, tournaments, and evaluations.

-Developed and implemented safety protocols, ensuring all players and volunteers adhered to league standards and regulations.

-Communicated regularly with parents, coaches, and players to ensure everyone was informed and engaged with league activities and events.

-Resolved conflicts between players, parents, and coaches in a fair and professional manner.

-Managed a household of 6 individuals, overseeing day-to-day tasks, including meal planning, laundry, cleaning, and personal care.

-Coordinated and maintained a busy family calendar, scheduling appointments, extracurricular activities, and events.

-Developed and implemented a monthly budget, ensuring expenses stayed within limits and identifying cost-saving opportunities.

-Handled multiple tasks simultaneously while remaining calm and focused under pressure.

-Supported children's educational needs.

-Provided emotional support, conflict resolution, and guidance, demonstrating excellent communication and interpersonal skills.

-Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

-Increased restaurant revenue by upselling menu items and promoting daily specials.

-Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.

-Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

-Trained staff members on use of POS system.

-Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

-Supervised server staff and simultaneously served personal section of tables.

-Trained new staff on restaurant operations and policies to strengthen performance.

-Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.

-Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.

-Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

-Observed servers to provide feedback and coaching in areas requiring improvement.

-Managed teller schedules, ensuring adequate staffing levels during peak business hours.

-Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.

-Counted cash drawers and made bank deposits.

-Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

-Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

-Examined tellers' reports of daily transactions for accuracy.

-Conducted regular performance evaluations for teller staff, identifying areas for improvement.

-Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.

-Collaborated with management to establish branch goals, developing strategies to achieve them.