Summary
Overview
Work History
Education
Certification
Systems
Timeline
Generic

Erin Gotzens

Germantown

Summary

Dynamic leader with 10+ years of experience optimizing administrative functions, managing multi-million dollar budgets and contracts and driving process improvements in both Government and Private Sectors. Proven ability to streamline workflows and delivering strategic solutions that align with organizational objectives. Recognized for spearheading procurement processes, quality improvement initiatives, securing regulatory compliance, and facilitating seamless stakeholder collaboration to achieve high-impact results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Officer

National Institute of Aging, NIH
01.2023 - 07.2025
  • Managed administrative operations to ensure efficient workflow and adherence to compliance standards.
  • Oversaw budget management processes, ensuring accurate tracking of expenditures against organizational goals.
  • Advising and collaborating to prepare, execute, review and submit budgetary proposals.
  • Researched and resolved discrepencies in budget information, as well as monitoring and reporting to program managers on status of funds execution throughout the year.
  • Coordinated scheduling and logistics for senior leadership meetings and departmental events.
  • Implemented process improvements that streamlined office procedures and reduced turnaround times.
  • Liaised with external stakeholders to facilitate collaborative research initiatives and information exchange.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Provides guidance and manages onboarding processes of new staff, employee development and training.
  • Led Continous Quality Improvement efforts resulting in launch of Automated Budget forms, enhanced personnel tracking dashboards and Travel Compliance Dashboards
  • Performing duties as a Contract Officer Representative for NIA ERP Organizational Development Contracts that include both Firm Fixed Price (FFP) and Indefinite Delivery/Indefinite Quantity (IDIQ), Time and Materials (TM) contract types.
  • Preparing and finalizing Statements of Work (SOW), Acquisition plans, Independent Government Cost Estimate, Analyzing Market Research, Facilitating a Technical Evaluation Panel (TEP)
  • Serving as the Lead NIA WAMB Orientation Coordinator, scheduling bi weekly Orientation presentation dates for new onboarding staff via tracking spreadsheets.
  • Facilitate and present 45 minute NIA WAMB Orientation using the developed Power Point slides to onboarding staff members, to include but no limited to the following information: Overview of Organizational Charts and the who’s who of NIA, exploring the different systems used, providing contacts for different sections of NIA, reviewing travel, procurement and policy, touching on benefits, pay, scheduling and leave, and answering any questions from onboarding staff.
  • Project Lead for the ROSS/HR Checklist initiative to monitor, organize and streamline to new HR tracking system.
  • Analyze, evaluate and produce multiple reports to track the Institutions 400 plus staff in order to maintain institutes property operations compliance.
  • Develop modifications to be utilized by property team to implement the Annual Property Accountable Inventory process.
  • Facilitating multiple presentations and development of advertisements to inform users of inventory processes, including troubleshooting assistance to users
  • Mentored and trained junior staff in research methodologies and operational best practices.
  • Implemented process improvements that streamlined project workflows and increased efficiency including the implementation of the Institute-wide ELS project
  • Daily management of staff and institute assigned accountable property and resolving property management discrepancies via the various property management tracking systems such as Sunflower, NPMP and SDS Decal Worksheets to ensure all accountable property is accounted for.
  • Received Special Act Award for Institute Wide Contract Procurement

Real Estate Settlement Processor, Funding Specialist, Post Closer

Hutton Patt Title & Escrow; FNC Title; KVS Title
01.2013 - 12.2022
  • Review and process confidential title transactions, to include resolving judgments and liens against borrowers, and obtaining releases or payoffs to satisfy mortgages for property owners.
  • Assisting in performing general administration and advisory services including procurement, human resources services, facilities and space management, and property management.
  • Identifying staffing needs for the company and assisting in training onboarding staff to ensure smooth processing and adhering to legal compliance.
  • Preparing and monitoring the Escrow Company’s organizational budget by tracking escrow deposits and disbursements of all contracts ratified with the company, providing reports and monthly reconciliation.
  • Executing incoming and outgoing wire transfers, ensuring funds are routed to correct accounts.
  • Balancing final Closing Disclosures and HUD-1 closing documents per lenders closing instructions and final loan figures; calculate and verify final wire amount figures match for funding.
  • Analyzing and evaluating potential clients financial information to assess overall financial performance for loan qualifications and making recommendations to improve performance.
  • Reconciling expenditures against allocated funding for loan documents.
  • Title producer licensed in MD, DC and VA.
  • Assisting in Department task lists such as: creating internal title documents for closing, verifying payoffs, preparing binder packages, completion of final title policies with applicable endorsements.
  • Utilizing title commitment requirements and resolving discrepancies to clear Real Estate title in 49 States of the United States.
  • Ensure loans are clear to close by complying with regulatory underwriting requirements varying in different states.
  • Preparing and executing the calculation of real estate taxes to comply with the organizational budgeting of the loan foundation escrows.
  • Actively responsible for a case load of 80-120 transactions.
  • Drafting underwriting specifications and developing cost estimates for the completion of HUD-1/Closing Disclosure statements.
  • Monitoring loan service contract performance and compliance with terms and conditions of the Lender including conducting negotiations with investors, loan officers, and borrowers.
  • Coordinate with lenders, agents, buyers and sellers throughout the settlement process, to ensure efficiency and accuracy, while providing transparent communications and expectations on requirements.
  • Daily Recruitment of qualified individuals to conduct a variety of challenging duties, ensuring recruited staff are qualified and compliant with background screening and follow licensing requirements.
  • Developing real estate acquisition plan specifications and HUD-1 cost estimates for use in real estate contracts.
  • Verifying the accurate distribution of the accountable property acquired after closing completion.
  • Addressing, managing, and resolving all accountable property management issues that arise as part of the property procurement process.
  • Responsible for securing and submitting confidential and completed loan documents per lender requirements in order to fund, and review of the same to comply with recording requirements per state and county regulations.
  • Obtaining and securing escrow funds, bank and wiring instructions and agent compensation for transactions.
  • Funding completion of checks, wires, deposits and payoffs.
  • Procurement of vendor selection comparing pricing, qualifications and past performance.
  • Assisting all interested parties in the procurement of multi-million dollar real estate property to ensure that services and property are delivered in an efficient and cost-effective manner.
  • Producing ALTA final Title Policies with applicable endorsements.

Education

Business Administration courses -

Montgomery College
01.2008

High School Diploma - undefined

Seneca Valley High School
01.2004

Certification

Contract Officer Representative

Management Seminar Series Graduate

Federal Appropriations Law Course Graduate

Systems

  • QlikSense
  • NVision
  • POTS
  • Sunflower
  • NPMP
  • EHCM
  • ITAS
  • NED
  • CGE

Timeline

Administrative Officer

National Institute of Aging, NIH
01.2023 - 07.2025

Real Estate Settlement Processor, Funding Specialist, Post Closer

Hutton Patt Title & Escrow; FNC Title; KVS Title
01.2013 - 12.2022

High School Diploma - undefined

Seneca Valley High School

Business Administration courses -

Montgomery College

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Erin Gotzens