Experienced transit operations leader with a strong background in supervising frontline personnel, ensuring adherence to safety policies, and delivering high-quality customer service in a dynamic transportation environment. Skilled in coordinating emergency response efforts, managing service disruptions, and acting as the on-scene commander during critical incidents. Adept at conducting inspections, maintaining clear communication with operations control centers, and collaborating with internal and external stakeholders to ensure safe, seamless transit operations for all passengers.
Federal Emergency Management Agency - IS-552: The Public Works Role in Emergency Management, 2025; IS-908: Emergency Management for Senior Officials, 2025; IS-1010: Emergency Protective Measures, 2025; IS-363: Introduction to Emergency Management for Higher Education, 2025; IS-35.25: FEMA Safety Orientation, 2025; IS-27: Orientation to FEMA Logistics, 2025; IS-2700: National Mitigation Framework, An Introduction, 2023; IS-2200: Basic Emergency Operations Center Functions, 2023; IS-2002: Introduction to FEMA Operational Planning, 2023; IS-1150: DHS Human Trafficking Awareness for FEMA Employees, 2023; IS-120.c: An Introduction to Exercises, 2023; IS-703.b: National Incident Management System Resource Management, 2023; IS-29.a: Public Information Officer Awareness, 2023; IS-42.a: Social Media in Emergency Management, 2023; IS-2500: National Prevention Framework, An Introduction, 2023; IS-5.a: An Introduction to Hazardous Materials, 2023; IS-907: Active Shooter: What You Can Do, 2023; IS-317.a: Introduction to Community Emergency Response Team (CERTS), 2023; IS-241.c: Decision Making and Problem Solving, 2023; IS-453: Introduction to Homeland Security Planning, 2023; IS-242.c: Effective Communication, 2023; IS-240.c: Leadership and Influence, 2023; IS-20.23: Diversity Awareness Course, 2023; IS-230.e: Fundamentals of Emergency Management, 2023; IS-800.d: National Response Framework, An Introduction, 2023; IS-235.c: Emergency Planning, 2023; IS-200.c: Basic Incident Command for Initial Response, 2023; IS-700.b: An Introduction to the National Incident Management System, 2023; IS-100.c: Introduction to Incident Command System, 2023