Ernest Hendrix, TSSP (Bus & Rail)
Waldorf
Summary
Experienced transit operations leader with a strong background in supervising frontline personnel, ensuring adherence to safety policies, and delivering high-quality customer service in a dynamic transportation environment. Skilled in coordinating emergency response efforts, managing service disruptions, and acting as the on-scene commander during critical incidents. Adept at conducting inspections, maintaining clear communication with operations control centers, and collaborating with internal and external stakeholders to ensure safe, seamless transit operations for all passengers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BUS OPERATIONS SUPERVISOR
Washington Metropolitan Area Transit Authority
10.2023 - Current
- Investigates vehicle accidents and completes detailed reports, ensuring adherence to organizational policies and testing requirements.
- Accurate safety event identification and reporting utilizing the Safety Universal Data System.
- Supervises and evaluates Bus Operators, providing recommendations for training based on performance assessments.
- Oversees transit operations to ensure compliance with safety regulations and passenger load parameters.
- Coordinates with emergency services and manages traffic detours to maintain uninterrupted transit service.
BUS COMMUNICATIONS SPECIALIST
Washington Metropolitan Area Transit Authority
06.2022 - 10.2023
- Facilitated effective communication between the Bus Operations Communication Center and operating units, ensuring prompt coordination and response to incidents, breakdowns, and accidents.
- Managed incident documentation and communication with bus operators and street supervisors via two-way radio and telephone, maintaining accurate records of accidents, disabled buses, and passenger issues.
- Acted as a liaison in the absence of a Transit Field Supervisor, maintaining consistent communication with other departments to address and resolve operational challenges.
SUPERVISOR, TRANSIT FIELD OPERATIONS
Washington Metropolitan Area Transit Authority
01.2018 - 06.2022
- Conducted investigations of bus and non-revenue vehicle accidents, determined necessary testing requirements, and completed thorough reports.
- Supervised and evaluated Bus Operators, providing feedback and recommending additional training to enhance compliance with policies and improve performance.
- Managed safe and timely transit operations, ensuring adherence to passenger load regulations and enforcement of policies and procedures.
- Contributed to the development of training initiatives, including the BTRA Succession Program and TFS Refresher Training, and participated in operational planning committees.
METROBUS OPERATOR
Washington Metropolitan Area Transit Authority
12.2006 - 01.2018
- Provided exceptional customer service by safely transporting passengers while adhering to traffic regulations.
- Conducted comprehensive pre- and post-trip inspections to identify and report mechanical issues and vehicle damage.
- Assisted passengers with schedule, route, and fare information, ensuring accessibility for individuals with disabilities in compliance with ADA guidelines.
- Prepared and submitted detailed accident and incident reports to maintain accurate operational records.
Education
DIPLOMA -
H.D. Woodson Senior High School, Academy of Finance & Business
Washington, DC06.1998
Skills
- Organization Skills
- Problem Solving
- Employee Training
- Oral Communication
- Written Communication
- Video Recovery
- Accident Investigation
- Scheduling Coordination
- Safety Oversight
- Employee Development
Certification
- U.S. Department of Transportation - Transportation Safety Institute -Transit Safety and Security Program (Rail), 2025; Transit Safety and Security Program (Bus), 2025; Effectively Managing Transit Emergencies, 2025; Transit Rail Incident Investigation, 2025; Fundamentals of Bus Collision Investigation, 2025; Transit Bus System Safety, 2024; SMS Safety Assurance, 2024; SMS Principles for Transit, 2024; Transit Rail System Safety, 2024; Transit System Security, 2023; Rail Nomenclature, 2022; SMS Awareness, 2022; Transit Bus Nomenclature, 2022
- Homeland Security and Emergency Management Agency - ICS-300: Intermediate ICS for Expanding Incidents, 2023, ICS-400: Advanced Incident Command System for Complex Incidents, 2023
Training
Federal Emergency Management Agency - IS-552: The Public Works Role in Emergency Management, 2025; IS-908: Emergency Management for Senior Officials, 2025; IS-1010: Emergency Protective Measures, 2025; IS-363: Introduction to Emergency Management for Higher Education, 2025; IS-35.25: FEMA Safety Orientation, 2025; IS-27: Orientation to FEMA Logistics, 2025; IS-2700: National Mitigation Framework, An Introduction, 2023; IS-2200: Basic Emergency Operations Center Functions, 2023; IS-2002: Introduction to FEMA Operational Planning, 2023; IS-1150: DHS Human Trafficking Awareness for FEMA Employees, 2023; IS-120.c: An Introduction to Exercises, 2023; IS-703.b: National Incident Management System Resource Management, 2023; IS-29.a: Public Information Officer Awareness, 2023; IS-42.a: Social Media in Emergency Management, 2023; IS-2500: National Prevention Framework, An Introduction, 2023; IS-5.a: An Introduction to Hazardous Materials, 2023; IS-907: Active Shooter: What You Can Do, 2023; IS-317.a: Introduction to Community Emergency Response Team (CERTS), 2023; IS-241.c: Decision Making and Problem Solving, 2023; IS-453: Introduction to Homeland Security Planning, 2023; IS-242.c: Effective Communication, 2023; IS-240.c: Leadership and Influence, 2023; IS-20.23: Diversity Awareness Course, 2023; IS-230.e: Fundamentals of Emergency Management, 2023; IS-800.d: National Response Framework, An Introduction, 2023; IS-235.c: Emergency Planning, 2023; IS-200.c: Basic Incident Command for Initial Response, 2023; IS-700.b: An Introduction to the National Incident Management System, 2023; IS-100.c: Introduction to Incident Command System, 2023
Timeline
BUS OPERATIONS SUPERVISOR
Washington Metropolitan Area Transit Authority
10.2023 - Current
BUS COMMUNICATIONS SPECIALIST
Washington Metropolitan Area Transit Authority
06.2022 - 10.2023
SUPERVISOR, TRANSIT FIELD OPERATIONS
Washington Metropolitan Area Transit Authority
01.2018 - 06.2022
METROBUS OPERATOR
Washington Metropolitan Area Transit Authority
12.2006 - 01.2018
DIPLOMA -
H.D. Woodson Senior High School, Academy of Finance & Business
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