ESADOUH ATABONG
Laurel
Summary
Experienced IT professional with a strong passion for technology and a proven track record of delivering exceptional service to diverse clients. Skilled in the installation, maintenance, and support of computer systems and networks. Adept at troubleshooting and resolving technical issues, ensuring optimal performance and user satisfaction. Committed to staying current with industry trends and continuously improving technical expertise to provide innovative solutions..
Overview
5
5
years of professional experience
Work History
Pro-Sales Associate & Customer Service Rep.
Home Depot
01.2020 - Current
- Providing outstanding customer service and assisting with design materials or providing quotes for their projects, resulting in the achievement of a95% customer satisfaction rating based on feedback surveys
- Analyzing post-purchase concerns and enhance customer satisfaction
- Analyzing weekly department sales and monitoring trends
- Implementing upselling techniques, resulting in a15% increase in average transaction value
- Training new hires, and ensuring compliance with company policies and procedures, contributing to a20% decrease in employee turnover within the department
Education
Bachelor of Science - Information Technology
Towson University
Baltimore, MDSkills
- Java Programming/ Python / C / Powershell / R code/ HTML / SQL
- Windows and Linux client and server set up
- Asset tracking
- IP addressing and Subnetting
- Cisco Packet tracer routing and DNS configuration management
- Network management (troubleshooting, network performance)
- Wireshark
- Microsoft Excel, Powerpoint, Word, and Project
Timeline
Pro-Sales Associate & Customer Service Rep.
Home Depot
01.2020 - Current
Bachelor of Science - Information Technology
Towson University
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