Esau Urizar
Laurel
Summary
Dynamic leader and problem-solver with extensive experience as a Cashier Team Lead at Sardis. Excelled in customer service and cash handling, enhancing team performance and customer satisfaction. Mentored new hires, fostering a culture of excellence and reliability. Achieved significant improvements in customer retention and team efficiency without exceeding a 55-word limit.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Sardis
05.2024 - 01.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Meade High
Hanover, MD06-2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
- Punctual and reliable
- Cashier training
- Heavy lifting
- New hire training
- Opening and closing procedures
- Manager support
- Online order picking
- Multitasking and organization
- Empathy and patience
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Sardis
05.2024 - 01.2025
High School Diploma -
Meade High
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