Estefany Rivera
Frederick
Summary
Accomplished Manager at Chick-fil-A, adept in team leadership and customer service, significantly improved operational efficiency and employee productivity. Expert in staff training, fostering a culture of excellence and safety. Skilled in bilingual communication and adaptability, ensuring high-quality customer interactions and streamlined workflows.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate Of Business Administration - Business Administration
Frederick Community College
Frederick, MDHigh School Diploma -
Frederick High School
Frederick, MD05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Managing operations and efficiency
- Fluent bilingualism
- Cross-cultural awareness
- Language translation
Additional Information
Volunteered at Frederick High as an assistant colorguard instructor; instructing the incoming generation of marching band and colorguard members at Frederick High School (2022-2023)
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Manager
Chick-fil-A
09.2020 - Current
Associate Of Business Administration - Business Administration
Frederick Community College
High School Diploma -
Frederick High School
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