Ester Ramirez
Silver Spring
Summary
Results-driven Customer Service Representative with 5 years in retail, focused on boosting customer satisfaction and sales. Skilled in addressing inquiries with professionalism and maintaining a positive atmosphere. Proficient in administrative duties, including call management and scheduling, while promoting a collaborative team environment to achieve business goals.
Overview
10
10
years of professional experience
Work History
Receptionist
Capitol dental
Washington
08.2023 - Current
- Coordinated daily operations with dentists and clinical staff to streamline workflow and enhance patient care.
- Executed patient check-in and check-out processes, verifying insurance and collecting co-pays to maintain accurate records.
- Ensured HIPAA compliance and maintained patient confidentiality to protect sensitive information.
Sale associate
Marshalls
Washington
11.2016 - Current
- Managed refund processes, handled exchanges, and issued store credits, ensuring customer satisfaction and retention.
- Assisted customers by greeting, locating desired products, and suggesting alternatives, contributing to a positive shopping experience.
- Enhanced customer support by promptly addressing inquiries on pricing, availability, and product information, leading to improved customer trust.
- Displayed merchandise effectively to optimize visual appeal and increase sales.
- Checked prices and accurately processed transactions through barcode scanning.
- Resolved inquiries regarding store policies to improve overall customer satisfaction.
- Maintained clean and organized workspaces.
Childcare Worker/Occasional Babysitter
Home Daycare
07.2016 - 09.2016
- Collaborated with supervisors to organize and provide snacks, arts and crafts activities, and naptime routines.
- Ensured safety and cleanliness by thoroughly sterilizing toys and disinfecting surfaces daily.
- Supervised entrances and exits to enhance safety and ensure an organized environment for children.
- Monitored entrances and exits to maintain safety and organized environments.
- Conducted observations of play activities to recognize positive behaviors and pinpoint areas needing improvement.
Education
High School Diploma -
Capital City PCS High School
Washington, D.C06.2017
Skills
- Front Desk & Administrative Support
- Appointment Scheduling
- Electronic Health Records
- Billing support
- Cash Handling & POS Systems
- Record Keeping & Data Entry
- HIPAA Compliance
- Phone & Email Communication
- Multitasking & Time Management
- Team Collaboration
- Customer and Patient Service
Awards
- Compassion, I would work to understand, learn and welcome people that might seem different from me. I would be open-minded and work to learn about new ideas. I would take time to think about how I can help others or my community.
- Contribution, I would help other people when they face difficult situations.
- Self-Discipline, I would explain the choices I make. I am not afraid to try new things and learn from failure or success.
- Cooking Club, Members of Cooking Club are able to adhere to the exact instruction of the head chef.
- Conway Scholar, The Joanne and William Conway Scholarship Program awards high-achieving low-income nursing students $10,000 per year.
Languages
- English
- Spanish
Timeline
Receptionist
Capitol dental
08.2023 - Current
Sale associate
Marshalls
11.2016 - Current
Childcare Worker/Occasional Babysitter
Home Daycare
07.2016 - 09.2016
High School Diploma -
Capital City PCS High School