Etana Stokes
Capitol Heights
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Coffee Republic
04.2025 - 12.2025
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Enhanced customer experience through personalized service and product recommendations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Bartender/Restaurant Server/Host
Punch Bowl Social
08.2024 - 08.2025
- Able to make delicious beverages, in a steady and timely manner
- Manages beverage inventory and quality
- Opens and closes the bar, along with opening and cleaning
procedures
- Communicates and Engages with guest regularly in order to best
provide service for them
- Kept bar presentable and well-stocked to meet customer needs.
Obtained cash bank and stocked service bar to prepare for
operation. - Performed opening and closing duties, printing sales reports,
setting up for incoming shift, preparing cash drawers, and taking
inventory
Cashier/Barista/Bar
Kitchen of Purpose
01.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Bartender / Barista
Ted's Bulletin
03.2023 - 02.2024
- Able to make delicious beverages, in a steady and timely manner.
- Manages beverage inventory and quality.
- Opens and closes the bar, along with opening and cleaning procedures.
- Communicates and engages with guests regularly in order to best provide service for them.
- Kept bar presentable and well-stocked to meet customer standards.
- Highly skilled barista who prepares and serves a variety of coffee and espresso-based drinks, lattes, cappuccinos, and mochas.
- Operates all Point of Sales Systems.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier/Barista
Starbucks Corp
08.2022 - 04.2023
- Assisted with food prep and organization.
- Performed opening/closing duties.
- Operated cash register and served customer.
- Processed customer transactions efficiently using POS systems.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server/Cashier
Sweetgreen
12.2021 - 09.2022
- Performed opening and closing duties.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Wakefield High School
Alexandria, VA07.2021
Skills
- Inventory management
- Customer service
- Cash handling
- Sales reporting
- Point of Sales Systems
- Team leadership
- Cleaning and hygiene standards
- Guest engagement
- Multitasking
- Team training and development
- Order management
- Team player
- Adaptive and creative
- POS systems
- Menu memorization
- Coffee machinery
- Up-selling
- Cleaning and sanitizing
- Latte art
- Friendly and outgoing
- Responsible alcohol service
- Food service
Certification
- TIPS Certification, 2023-01-01 to 2027-01-01
- ServSafe Manager Certification, in progress, 2026-01-01
Timeline
Barista
Coffee Republic
04.2025 - 12.2025
Bartender/Restaurant Server/Host
Punch Bowl Social
08.2024 - 08.2025
Bartender / Barista
Ted's Bulletin
03.2023 - 02.2024
Cashier/Barista/Bar
Kitchen of Purpose
01.2023 - 05.2024
Cashier/Barista
Starbucks Corp
08.2022 - 04.2023
Server/Cashier
Sweetgreen
12.2021 - 09.2022
High School Diploma -
Wakefield High School