Ethan Delph
Frederick
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer engagement and complaint resolution. Skilled in route optimization and traffic management, I consistently enhanced delivery efficiency while maintaining safety standards. Adept at problem-solving and team collaboration, I thrive in fast-paced environments, ensuring exceptional service and operational excellence.
Overview
9
9
years of professional experience
Work History
Newspaper Carrier
The Journal News
Martinsburg
06.2017 - 05.2021
- Studied traffic and weather conditions to determine routes.
- Demonstrated flexibility with work hours based on customer needs or changes in production schedules.
- Followed established procedures for collecting payments from delinquent accounts.
- Reported any safety hazards or damages encountered during the course of delivery routes.
- Resolved customers' complaints regarding products or services.
- Used safe lifting techniques to load and unload vehicles at distribution center
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Kept accurate logs of all deliveries and trips.
- Organized routes efficiently to maximize time management.
- Delivered newspapers to customers on a daily basis.
Asphalt Laborer
The Koffman Group
Leesburg
08.2014 - 06.2017
- Maintained cleanliness of tools, machinery and work areas.
- Maintained equipment on-site with regular maintenance and repairs.
- Moved, arranged, and retrieved various supplies and tools to support job needs.
- Signaled directions to other workers to keep operations safe and accurate.
- Applied crack fill material using crack seal kettle and wand.
- Removed old asphalt surfaces by means of shoveling or using a bobcat machine.
- Controlled traffic around job sites to prevent dangerous situations and job interruptions.
- Marked off areas where new pavement was being installed so traffic could be re-routed around them appropriately.
- Cleaned up all debris after each job was completed.
Sales Associate
Walmart
Norton
05.2012 - 05.2014
- Engaged customers in friendly, professional dialogue to determine needs.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Jefferson
Shenandoah Junction, WV06-2010
Skills
- Route optimization
- Payment collection
- Customer complaint resolution
- Delivery scheduling
- Equipment loading
- Safety reporting
- Traffic control
- Asphalt installation
- Worksite communication
- Team collaboration
- Hand tools proficiency
- Construction clean-up
- Problem solving
- Tool handling
- Grading techniques
- Traffic management
- Shoveling
- Worksite preparation
- Raking
- Hazardous material handling
- Analytical thinking
Timeline
Newspaper Carrier
The Journal News
06.2017 - 05.2021
Asphalt Laborer
The Koffman Group
08.2014 - 06.2017
Sales Associate
Walmart
05.2012 - 05.2014
High School Diploma -
Jefferson
Similar Profiles
VILMA AVELARVILMA AVELAR
Senior Accounting Specialist at The Journal NewsSenior Accounting Specialist at The Journal News
Kaitlyn FathKaitlyn Fath
Advertisement Associate at The Journal NewsAdvertisement Associate at The Journal News
Korey DeBeerKorey DeBeer
Intern at Journal NewsIntern at Journal News