Ethan Martin
Waldorf
Summary
Confident and results-driven leader with a strong track record of managing teams, developing talent, and driving operational discipline. Experienced in setting expectations, coaching performance, and leading through change while maintaining high standards for customer satisfaction, compliance, and efficiency.
Overview
2026
2026
years of professional experience
Work History
Store Operations Lead
The Home Depot
04.2022 - Current
- Oversee two teams comprising 20 associates, prioritizing order accuracy and customer satisfaction.
- Conduct daily audits of sensitive information and high-value transactions to mitigate risk and ensure compliance.
- Streamlined operations by establishing best practices for effective communication, managing in-person major installations, collaborating with vendors to reduce risk associated with special-order merchandise, and strengthening relationships with customers, associates, and future candidates.
Assistant Manager
Charleys Philly Steaks
2021 - 2022
- Directed a team to achieve operational success through accountability and collaboration.
- Conducted training for new crew members, ensuring effective onboarding and skill development.
- Implemented ongoing development programs to promote continuous learning and improvement.
- Addressed employee feedback to prioritize well-being and recognize outstanding performance.
- Enhanced customer experience by delivering exceptional service and improving efficiency.
Assistant Manager
Tropical Smoothie Cafe
2020 - 2021
- Directed a team to achieve store goals while cultivating a positive work environment.
- Conducted training sessions for new and existing employees, emphasizing safety protocols and communication.
- Delivered exceptional customer service and implemented strategies to enhance customer experience.
- Managed inventory effectively to ensure timely deliveries and optimal stock levels.
Education
High School Diploma -
Penn Foster High
Scranton, PASkills
- Problem-solving techniques
- Operational efficiency
- Team collaboration
- Stakeholder engagement
- Streamlined operations
- Communication skills
- Time management
- Leadership
Timeline
Store Operations Lead
The Home Depot
04.2022 - Current
Assistant Manager
Charleys Philly Steaks
2021 - 2022
Assistant Manager
Tropical Smoothie Cafe
2020 - 2021
High School Diploma -
Penn Foster High