ETHEN MERRICK
Glen Burnie
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
Work History
Warehouse Operator
Aldi Distribution Center
09.2025 - Current
- Operated tuggers and pallet jacks for efficient inventory movement.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Increased efficiency in picking and packing processes, employing systematic approaches.
- Led initiatives to improve workflow efficiency, resulting in reduced processing times.
- Optimized storage space through strategic organization of products and materials.
- Implemented safety protocols, reducing workplace accidents and enhancing team awareness.
- Maintained accurate inventory records using warehouse management systems.
- Trained new staff on operational procedures and safety compliance standards.
Delivery
Amazon
12.2023 - 09.2025
- Managing over 350+ packages a day.
- Driving oversized van on highway, local streets, and neighborhoods.
- Providing a quality service to customers while fulfilling deliveries in a timely manner.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Logistics Coordinator
Quick USA
03.2018 - 10.2023
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Operated forklifts and pallet jacks for efficient inventory movement.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
Merchandise Associate
Marshalls Department Store
10.2020 - 03.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Coordinator
Domino's Pizza
08.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
Customer Service Specialist
Chick-fil-A
08.2018 - 10.2019
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Science - Computer Science and Programming
Anne Arundel Community College
Anne Arundel05.2022
High School Diploma - undefined
Chesapeake Science Point Public Charter School
Hanover, MD05.2020
Skills
- Workload Delegation
- International Shipments
- Transportation and Logistics
- Coordination
- Determining Metrics
- Vendor Liaising
- Systems Evaluation
- Shipping Procedures
- Product location
- Forklift operations
- Task prioritization
- Record keeping
- Container packing
- Customer service
- Professionalism
- Product and service sales
- Product education
- Active listening
- Microsoft outlook, word, and Excel
- Complex Problem-solving
- Cross-functional teamwork
Timeline
Warehouse Operator
Aldi Distribution Center
09.2025 - Current
Delivery
Amazon
12.2023 - 09.2025
Merchandise Associate
Marshalls Department Store
10.2020 - 03.2022
Customer Service Coordinator
Domino's Pizza
08.2019 - 04.2020
Customer Service Specialist
Chick-fil-A
08.2018 - 10.2019
Logistics Coordinator
Quick USA
03.2018 - 10.2023
High School Diploma - undefined
Chesapeake Science Point Public Charter School
Associate of Science - Computer Science and Programming
Anne Arundel Community College