Ethan Stout
Frederick,MD
Summary
Customer service and regulatory compliance professional with expertise in data analysis, employee training, and project and inventory management. Proven track record of enhancing customer satisfaction, streamlining operations, and ensuring compliance. Motivated to contribute skills and experience to a collaborative, results-driven team.
Overview
9
9
years of professional experience
Work History
Guest Experience Manager
Cava Grill
09.2022 - Current
- Managed relationships with external vendors to enhance the guest experience.
- Provided coaching and support to team members, improving customer service skills.
- Analyzed customer data to identify trends and improve customer satisfaction.
- Resolved customer complaints efficiently while maintaining high service standards.
- Monitored inventory levels and ensured timely restocking of merchandise.
- Ensured compliance with the local health department regulations for food safety.
Culinary Lead
Chipotle
04.2020 - 09.2022
- Ensured adherence to food safety and sanitation protocols.
- Developed and implemented culinary strategies to enhance customer satisfaction.
- Maintained high standards of kitchen cleanliness, safety, and sanitation.
- Anticipated and solved problems by taking decisive action.
Relief Assistant Manager
Arby's
01.2017 - 05.2020
- Developed and implemented strategies to improve productivity and streamline processes.
- Assisted other managers and team members in upholding a high quality of work.
- Maintained high standards of quality control to ensure customer satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor's - Healthcare Management
University of Maryland Global Campus
Hyattsville, MD05.2025
Skills
- Data Analysis
- Customer Service
- Regulatory Compliance
- Project Management
- Problem Solving
- Microsoft Office Suite
- Compliance monitoring
- Staff development
- Healthcare administration
- Healthcare regulations
Timeline
Guest Experience Manager
Cava Grill
09.2022 - Current
Culinary Lead
Chipotle
04.2020 - 09.2022
Relief Assistant Manager
Arby's
01.2017 - 05.2020
Bachelor's - Healthcare Management
University of Maryland Global Campus
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