Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Thomas

Bel Air

Summary

Motivated, reliable, and adaptable team player with a solid background in customer service and operational efficiency. Recognized for a strong willingness to learn, maintaining attention to detail, and a commitment to maintaining high standards of service and teamwork.

Overview

7
7
years of professional experience

Work History

Front End Associate

FedEx
03.2024 - 02.2026
  • Assisted customers with inquiries and provided product information to enhance service experience.
  • Maintained organized store layout, ensuring merchandise was effectively displayed to promote sales.
  • Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
  • Resolved customer complaints swiftly, enhancing satisfaction and made positive relationships.

Laborer

Clearwater Pool & Spas
07.2023 - 02.2024
  • Operated various tools and equipment for pool installation and maintenance tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Customer Service Representative

ShopRite
08.2019 - 07.2023
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Assisted in training new representatives on customer service protocols and systems.
  • Handled customer and store needs efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing orders.

Education

Associate of Science -

Harford Community College
Bel Air, MD

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Team contribution
  • Willingness to learn
  • Attention to detail
  • Heavy lifting
  • Physical strength
  • Multitasking
  • Critical thinking
  • Computer skills

Timeline

Front End Associate

FedEx
03.2024 - 02.2026

Laborer

Clearwater Pool & Spas
07.2023 - 02.2024

Customer Service Representative

ShopRite
08.2019 - 07.2023

Associate of Science -

Harford Community College
Ethan Thomas