Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenia Towles

Waldorf

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Amazon Fresh
06.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

CMS Teller- Supervisor

Loomis Armored
11.2016 - 07.2024
  • Utilized advanced technology tools such as currency counting machines for accurate cash handling procedures that minimized human error possibilities significantly.
  • Collaborated with team members to exceed performance targets, resulting in increased productivity and revenue growth.
  • Improved efficiency by streamlining cash handling processes and implementing time-saving procedures.
  • Developed strong rapport with customers through clear communication and attentive service.
  • Continuously updated knowledge on current bank products and services to effectively assist customers with their inquiries.
  • Assisted in the training of new tellers, sharing best practices for secure and efficient operations.
  • Proactively identified potential fraud or security risks, taking necessary actions to safeguard both the bank''s interests as well as customers'' assets.
  • Exhibited a strong commitment towards maintaining high standards of confidentiality with customer information, in accordance with bank policies and regulations.

Cashier- Customer Service

Walmart
08.2014 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Crew Manager- Shift Manager

McDonald's
01.2011 - 10.2016
  • Boosted productivity by setting clear goals and expectations for each crew member.
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
  • Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
  • Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
  • Enhanced team performance with regular training sessions and evaluations.

Education

Albany High School
Albany, NY

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash management
  • Attention to detail

Timeline

Customer Service Cashier

Amazon Fresh
06.2025 - Current

CMS Teller- Supervisor

Loomis Armored
11.2016 - 07.2024

Cashier- Customer Service

Walmart
08.2014 - 11.2016

Crew Manager- Shift Manager

McDonald's
01.2011 - 10.2016

Albany High School

Similar Profiles

CREATE PROFILE
Eugenia Towles