Eugeniu Petrascu
Chisinau,Chisinau
Summary
Dynamic professional with a rich background in customer engagement and content creation, including a pivotal role at Roslin. Excelled in cross-functional coordination and unique content creation, boosting customer satisfaction and team efficiency. Skilled in problem-solving and marketing communications, adept at transforming challenges into solutions and enhancing brand presence.
Overview
7
7
years of professional experience
Work History
Chat Manager
Selected
Chisinau
03.2024 - Current
- Monitored customer chat interactions, ensuring that all inquiries were addressed in a timely manner.
- Developed and implemented strategies to improve customer service quality and performance metrics.
- Maintained up-to-date knowledge of product features, pricing plans, and industry trends.
- Tracked chat conversations to identify areas for improvement in customer experience.
- Drafted detailed summaries of each conversation for use in post-chat analysis activities.
- Collaborated with other departments to resolve customer issues quickly and efficiently.
Operator
Roslin
Chisinau
11.2022 - 02.2024
- Answering incoming calls and directing them to the appropriate department or individual;
- Providing customer service support for customers with questions or technical issues;
- Maintaining a professional demeanor while handling customer calls;
- Transferring calls to other departments as needed;
- Provided accurate information regarding company services, procedures, and policies;
- Responding promptly to inquiries from customers, management, and other departments within the organization
Researcher in philology
Institutul de Filogie Română "Bogdan Petriceicu-hașdeu"
Chisinau
02.2018 - 09.2022
- I was writing articles concerning litterature, novels in particular
Romanian language teacher
Liceul "Onisifor Ghibu"
Chisinau
09.2019 - 12.2019
- I tried to teach kids some basic litterature and linguistic stuff
Education
M.D. - Philology
Universitatea Din Galați
06-2023
Master degree - litterature
Pedagogical University "Ion Creangă"
Chisinau06.2018
licence - Pedagigical
Pedagigical University "Ion Creangă"
Chisinau06.2017
Skills
- Cross-functional coordination
- Employee Training
- Team building
- Problem-solving aptitude
- Unique content creation
- Team contribution
- Excellent interpersonal communications
- Content Editing Expertise
- Articulate communications
- Marketing communications expertise
- Proofreading
- Writing revision
- Copyediting
- Editing and review
- Newsletter creation
- Target audience research
- Marketing campaign support
Hobbies and Interests
- Watching movies
- Reading
- Playing video games
- Writing
Languages
- French
- Russian
- English
- Romanian
Affiliations
- reading
- videogames
- music
- dancing
Languages
Romanian
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Russian
Advanced (C1)
C1
Timeline
Chat Manager
Selected
03.2024 - Current
Operator
Roslin
11.2022 - 02.2024
Romanian language teacher
Liceul "Onisifor Ghibu"
09.2019 - 12.2019
Researcher in philology
Institutul de Filogie Română "Bogdan Petriceicu-hașdeu"
02.2018 - 09.2022
M.D. - Philology
Universitatea Din Galați
Master degree - litterature
Pedagogical University "Ion Creangă"
licence - Pedagigical
Pedagigical University "Ion Creangă"
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