Eva Badu

• Successfully resolved customer, vendor and product issues to improve customer experience.
• Supports complex selling needs and act as a project manager for Specialty orders and installs.
• Develop and maintain knowledge across all the departments.
• Monitoring order progress throughout the fulfillment process, providing timely updates to customers regarding order status and addressing any delays.
• Providing answers to customer inquires regarding orders and providing product information.

Achievements:

• Won the Specialty Associate of the Month of April, 2024.
• Won two Associate Home Award for excellent customer service.

• Resolve customer complaints in a fair manner.
• Actively listening to residents and their families and addressing concerns to ensure their needs are met.
• Elevate customer concerns to mangers and supervisors as needed.
• Monitoring customer satisfaction levels.
• Handling escalated calls effectively, finding satisfactory resolutions for both customers and company.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.

Achievements:
Certificate of Recognition as the Resilient Team of the year 2020

• Greet bank customers upon entry and assist them in whatever they need.
• Handle banking transactions such as cashing checks, opening and closing accounts, and money transfers.
• Provide information on banking products and services to customers.
• Maintain customer privacy and protect bank operations by keeping information confidential.
• Ensure that daily and monthly cash counts are accurate.