Evelyn Spencer
300 St Paul Pl Baltimore MD
Summary
Experienced in planning, organizational skills, and project management with expertise in retail, retail management, visual design, graphics, human capital management, and federal and state government regulation. Trained in state research, document analyzing, marketing, event planning, leadership development, staff capability enhancement, coaching, strategic planning, and safety. Well-equipped to drive success and deliver exceptional results in any professional setting.
Overview
7
7
years of professional experience
Work History
Program Manager
Dress for Success Worldwide
07.2024 - Current
- Understands the Brands culture and ensures compliance with all Brands Values & Behaviors, as well as store operational standards
- Ensures attainment of sales, payroll and inventory shortage goals
- Security practices; watching for and recognize security risks and thefts, and know how to prevent or handle these situations
- Establishing and Maintaining interpersonal relationships with customers, co-workers and management
- Ensure that each customer receives high caliber customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, and all other components of customer service
- Commitment to customer satisfaction
- Push business sales results and operating profit by analyzing the business on a daily basic
- Meet or exceed expectations for individual sales results and key business drivers as well as achieve desired team sales and key business driver results
- Loss prevention
- Payroll; Interpersonal communication to de escalate theft
- Display Excellent salesmanship as well leadership skills by maintaining an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
- Logistical planning of events and marketing
- Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel
- Develop a high performing team that loves to sell and is committed to engaging with our customers, delivering excellent customer service and quality brand presentation
- Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
Assistant Events Coordinator
Black Arts District
07.2024 - 12.2024
- Facilitated effective team collaboration through clear communication channels while working towards event goals.
- Managed registration processes, providing excellent customer service to attendees and enhancing their overall experience.
- Coordinated travel arrangements and accommodations for speakers, sponsors, or VIPs as needed for each event.
- Developed strong relationships with vendors, negotiating contracts for better pricing and service quality.
- Streamlined communication for timely execution of tasks, ensuring smooth operations during events.
- Provided administrative support to the Events Coordinator through scheduling meetings, maintaining calendars, or updating contact lists as needed.
- Assisted in managing budgets and expenses, optimizing resources and maximizing event impact.
- Supported the Events Coordinator in executing detailed logistics plans for successful events.
- Ensured compliance with safety regulations, creating a secure environment for guests and staff at all events.
- Enhanced event experiences by collaborating with cross-functional teams to create seamless event coordination.
- Monitored inventory levels of supplies or equipment by conducting regular audits to ensure proper stock availability during events.
- Contributed to post-event analysis by gathering feedback from participants, identifying areas of improvement for future events.
- Assisted in post-event debriefs with detailed reports on successes, challenges, and key learnings for ongoing improvement in future events.
- Collaborated with creative teams on developing engaging visual displays and signage to elevate the overall atmosphere at each event.
- Efficiently addressed attendee inquiries or concerns, fostering positive impressions of the organization''s professionalism.
- Organized marketing materials and promotional campaigns for increased event visibility and attendance.
- Maintained a professional demeanor under pressure when dealing with last-minute changes or unexpected challenges during events.
- Maintained accurate records of event-related details such as contacts, invoices, or schedules in a centralized database system.
- Simplified onsite setup by generating precise floor plans and layout designs that catered to specific event requirements.
Fashion Stylist/Event Coordinator
YAR Movement
10.2024 - 10.2024
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
- Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Conducted thorough trend research to provide clients with up-to-date fashion advice and style guidance.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Sourced unique clothing items from various vendors for photoshoots, runway shows and personal shopping experiences.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Curated cohesive looks for editorial spreads that showcased the latest trends while reflecting a distinct artistic vision.
- Assisted in styling of shoots for print and television advertisements.
- Facilitated seamless communication between different departments during large-scale fashion events such as runway shows or photo shoots.
- Collaborated with photographers and designers to create innovative and visually appealing looks.
- Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
- Developed comprehensive budgets for styling projects and ensured cost-efficiency.
Cashier/merchandiser
House of Ruth
04.2018 - 12.2020
Education
Associates Degree - Fashion And Apparel Design/merchandising
Baltimore City Community College
2901 Liberty Rd03.2012
Diploma - General Studies
Baltimore City Schools
1601 Cromwell Bridge Road05.1999
Skills
- Microsoft Office
- Event Planning
- Budget Development
- Logistics Coordination
- Strategic Partnership
- Networking
- Problem Solving
- Safety
Organizational Communications
- Stimulate the daily growth and development of a workforce through the monitoring of daily activities and strategically plan work
- Utilize hands-on training, functional performance evaluation and aligning strategic directions through a calculated blend of visionary leadership and experience
Workforce Management
- Demonstrated comprehensive knowledge of Administration Management Techniques Organizational Development, collaborative team building and project management.
- Capital Management
- Successfully implemented leadership skills to establish and maintain effective relationships that enhanced organizational cohesion
- Fosters an atmosphere amongst team members conducive to learning
- Maintained continuous interpersonal communication while partnering with Internal/External elements and their management, to include outside vendors, loss prevention, store manager, visual manager, regional manager
Timeline
Fashion Stylist/Event Coordinator
YAR Movement
10.2024 - 10.2024
Program Manager
Dress for Success Worldwide
07.2024 - Current
Assistant Events Coordinator
Black Arts District
07.2024 - 12.2024
Cashier/merchandiser
House of Ruth
04.2018 - 12.2020
Associates Degree - Fashion And Apparel Design/merchandising
Baltimore City Community College
Diploma - General Studies
Baltimore City Schools
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