Evie Heinlein
Forest Hill
Summary
Shift Manager at Jarrettsville Creamery & Deli with a good track record in enhancing team performance and customer satisfaction. Efficient in employee training and adept at handling customer complaints, I foster a positive work environment while ensuring compliance with quality standards. Committed to delivering exceptional service and cultivating strong team dynamics.
Also, proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Manager
Jarrettsville Creamery & Deli
12.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Car Wash Attendant
Autobell
07.2021 - 10.2021
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
Ice Cream Server
The Frozen Sandcastle
01.2021 - 06.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Associate of Arts - General Studies
Harford Community College
Bel Air, MD05-2024
High School Diploma -
North Harford High School
Jarrettsville, MD06-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Critical thinking
Timeline
Shift Manager
Jarrettsville Creamery & Deli
12.2021 - Current
Car Wash Attendant
Autobell
07.2021 - 10.2021
Ice Cream Server
The Frozen Sandcastle
01.2021 - 06.2021
Associate of Arts - General Studies
Harford Community College
High School Diploma -
North Harford High School
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