Evie Mood
Bethesda
Summary
Dynamic professional with a proven track record in customer service and conflict resolution at Pacci's Trattoria & Pasticceria. Skilled in event planning and team collaboration, I excel at enhancing guest experiences and maintaining high service standards. Committed to excellence, I bring strong organizational skills and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Pacci's Trattoria & Pasticceria
Silver Spring
08.2023 - 01.2025
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Lifeguard
American Pools & Services
Silver Spring
05.2020 - 08.2022
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Performed regular cleaning and maintenance of pool equipment.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Bachelor of Science -
University of Maryland, College Park
College Park, MD05-2028
High School Diploma -
St. Johns College Highschool
Washington, DC05-2024
Skills
- Customer service
- Conflict resolution
- Event planning
- Database management
- Team collaboration
- Time management
Timeline
Restaurant Hostess
Pacci's Trattoria & Pasticceria
08.2023 - 01.2025
Lifeguard
American Pools & Services
05.2020 - 08.2022
Bachelor of Science -
University of Maryland, College Park
High School Diploma -
St. Johns College Highschool
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