Evita Henriquez
Severn
Summary
I am seeking to obtain a position where I can apply strong communication skills to resolve customer issues and enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Program Analyst
Bureau of Alcohol, Tobacco, Firearms, and Explosives
01.2024 - Current
- Conduct organizational studies and evaluations to assess how well programs are functioning.
- Propose solutions and new procedures to improve program efficiency, effectiveness, and operational processes.
- Collect, compile, and analyze financial and performance data to identify trends, track expenditures, and measure success.
- Assist in developing policies, procedures, and guidelines that align with organizational goals.
- Monitor program budgets, track expenses, and manage account balances.
- Prepare reports, charts, graphs, and presentations to convey findings and recommendations to management and stakeholders.
- Support Program Managers:Provide technical advice and support to program managers in all aspects of program execution and lifecycle
Budget Analyst
U.S. Food and Drug Administration
04.2021 - 01.2024
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Worked with human resources to assess labor patterns and hiring requirements.
- Identified and monitored budget expenses for accuracy and signs of fraud.
Management and Program Analyst
U.S. Department of Homeland Security
03.2018 - 04.2021
- Analyzed unstructured information to derive key insights.
- Helped solve diverse program problems with in-depth analysis.
- Reviewed program implementation plans to assess risk and feasibility.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Sales Associate
Macy's
10.2017 - 02.2020
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts - Broadcast Journalism
California State University. Long Beach
Long Beach, CA05-2006
High School Diploma -
Castlemont High School
Oakland, CA06-2001
Skills
- Strategic planning
- Proficient in Microsoft Word, Excel, and Powerpoint
- User acceptance testing
- Extremely detail oriented
- Superb customer service skills
- Strong event planning skills
Timeline
Program Analyst
Bureau of Alcohol, Tobacco, Firearms, and Explosives
01.2024 - Current
Budget Analyst
U.S. Food and Drug Administration
04.2021 - 01.2024
Management and Program Analyst
U.S. Department of Homeland Security
03.2018 - 04.2021
Sales Associate
Macy's
10.2017 - 02.2020
Bachelor of Arts - Broadcast Journalism
California State University. Long Beach
High School Diploma -
Castlemont High School
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