Exson Matute
Silver Spring
Summary
Dynamic professional with extensive experience in customer service and employee training at Marshalls. Proven ability to enhance sales through effective upselling techniques and streamline onboarding processes. Skilled in cash handling and register operations, with a strong commitment to fostering team collaboration and improving guest satisfaction. CPR certified and knowledgeable in nutrition and fitness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Trainer
Marshalls
Silver Spring
12.2023 - Current
- Demonstrated effective communication techniques for handling customer inquiries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained new cashiers on register operations and customer service best practices.
Cook's Assistant
Poke Bowl
Silver Spring
04.2023 - 09.2026
- Prepared variety of foods according to exact instructions and recipe specifications.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Prepared sauces and toppings according to established recipes and standards.
Host
Fogo de Chao
Silver Spring
06.2022 - 10.2022
- Greeted guests warmly and efficiently upon arrival at the restaurant.
- Provided menus and explained dining concepts to enhance guest experience.
- Collaborated with management to improve guest seating arrangements during peak hours.
- Took reservations over phone and in person.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Wheaton Highschool
Silver Spring, MD05-2024
Skills
- Customer service
- Employee training
- Upselling techniques
- Register operations
- Inventory management
- Cash handling
- Nutritionist C T
- Bodybuilding C T
- Personal trainer C T
- CPR certified
Certification
- Biliteracy seal (spanish)
Languages
Spanish
Native/ Bilingual
Timeline
Cashier Trainer
Marshalls
12.2023 - Current
Cook's Assistant
Poke Bowl
04.2023 - 09.2026
Host
Fogo de Chao
06.2022 - 10.2022
High School Diploma -
Wheaton Highschool