Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Henson

Baltimore

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Child Support Case Manager

Kidd International
07.2023 - Current
  • Analyzed case information and takes next steps
  • Applied administrative enforcement actions
  • Prepared legal documents and correspondence related to a case
  • Responded to case inquiries by phone, mail, or email
  • Performed reviews on assigned cases
  • Performed quick locate functions
  • Monitored Income Withholding Orders for employer compliance
  • Performed employer outreach regarding child support services


Remote Notary

Self-employeed
09.2022 - Current
  • Checked documents and identified credentials for all parties.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Administered oath to document signers to obtain affirmation of truth.
  • Looked for signs of fraud or coercion and refused notarization.
  • Updated journal with names and dates for permanent record.
  • Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Met with clients in a Professional environment to witness signings.

Workflow Coordinator

Integreon
9 2021 - 7 2022
  • Managed teams and delegated training and development.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.
  • Monitored project plans and challenges and proactively resolved obstacles.
  • Communicated with team members to enforce deadlines and qualitystandards.
  • Liaised between clients and management to provide updated status reports.
  • Scheduled production timelines and project milestones to fosterquality and client satisfaction.
  • Developed and maintained automated tracking systems, hard copyfiles and records to enhance office workflows.

Youth Advocate

Board Of Child Care
07.2022 - 12.2022
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Provided key emotional support to special needs youth.
  • Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
  • Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
  • Reported child abuse in accordance with legal standards of mandatory reporters.

Student Loan Counselor

PHEAA
01.2018 - 03.2020
  • Handled an average of 150 phone queue calls per day, and achieved a 98% customer service satisfaction rating
  • Answered over 500 inbound calls handling variety of complex account issues
  • Answered questions, identified the root cause of the call and researched to resolve the customer inquiry upon first contact
  • Interacted with customers based on federal regulations, PHEAA objectives, and department policies
  • Assisted customers with troubleshooting online account issues and utilizing online tools that are available to ensure extraordinary customer service
  • Updated customer and account information as needed
  • Counseled customers in achieving successful repayment of their student loans
  • Worked with one or multiple customer support lines in a call center

Career Services Advisor

All State Career School
07.2016 - 12.2017
  • Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
  • Leveraged social media platforms as effective career and professional-development tools to help candidates secure employment opportunities.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Advised individuals on job search strategies, resume development and interviewing.
  • Conducted mock interviews and worked with job seekers to develop and enhance networking skills.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
  • Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
  • Equipped students with job search skills to increase success chances.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.

Education

BBA - Information Technology

Strayer University
Washington, DC
06.2026

High School Diploma -

Eastern York High School
Wrightsville, PA
06.2015

Skills

  • Clerical skills
  • Analytical and critical thinking
  • Scheduling
  • Payment Collection
  • Inbound and Outbound Calling
  • Complex Problem-Solving
  • Behavioral Interventions
  • Maintaining Client Records
  • Data entry
  • Legal document processing
  • Microsoft office
  • Client relationship building

Certification

Mandated Reporter

SCM Training

CPR Certified



Timeline

Child Support Case Manager

Kidd International
07.2023 - Current

Remote Notary

Self-employeed
09.2022 - Current

Youth Advocate

Board Of Child Care
07.2022 - 12.2022

Student Loan Counselor

PHEAA
01.2018 - 03.2020

Career Services Advisor

All State Career School
07.2016 - 12.2017

Workflow Coordinator

Integreon
9 2021 - 7 2022

BBA - Information Technology

Strayer University

High School Diploma -

Eastern York High School

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