Faith Lang

· Supported a high-volume orthopedic practice, assisting in over 20 patient encounters daily, ensuring seamless clinical flow and enhancing patient satisfaction scores by 15% year-over-year.

· Took initiative in pre-visit planning and post-operative care coordination, reducing surgical scheduling errors by 25% and improving patient adherence to follow-up appointments.

· Led the transition to a digital intake process, cutting patient check-in time by 30% and boosting front-desk efficiency.

· Trained and mentored 3 newly hired medical assistants, promoting a consistent standard of care and improving onboarding efficiency.

· Performed clinical tasks including vitals, splinting/casting assistance, wound care, suture removal, and accurate EMR documentation, contributing to a 98% chart accuracy rate during audits.

· Collaborated closely with orthopedic surgeons and surgical schedulers, helping to streamline pre-op workflows and reduce OR delays by 20%.

· Delivered direct patient care in a fast-paced Level I trauma center, supporting over 50+ patients per shift across critical, acute, and non-urgent cases.

· Performed vital signs monitoring, EKGs, blood glucose testing, specimen collection, and basic wound care with accuracy and efficiency under high-pressure conditions.

· Assisted RNs and physicians with critical procedures (e.g., code blues, rapid responses, transports), contributing to improved patient outcomes and faster room turnover.

· Maintained timely and accurate documentation in EPIC EMR, ensuring seamless communication across interdisciplinary teams.

· Prioritized infection control and patient safety protocols, helping reduce adverse event incidents and maintaining high departmental compliance.

· Supported patient mobility, hygiene, and emotional needs, consistently recognized for compassionate care and teamwork by peers and supervisors.

Collaborated in crisis situations, including psychiatric holds and trauma activations, demonstrating strong de-escalation and situational awareness skills.