Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith McLaughlin

Laurel

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Papa Johns
Laurel
02.2026 - 05.2026
  • Supervised team operations during peak hours to ensure efficient service.
  • Trained new employees on pizza preparation and customer service practices.
  • Managed inventory levels and coordinated stock replenishment for smooth operations.
  • Implemented quality control processes to uphold food safety standards.
  • Assisted in maintaining cleanliness and organization of the kitchen areas.

Assistant Manager

Papa Johns
Laurel
07.2023 - 02.2026
  • Managed daily operations and ensured adherence to company standards.
  • Trained new staff on procedures and customer service techniques.
  • Oversaw inventory management and maintained stock levels efficiently.

Worked efficiently in customer service / problem solving with customers.

  • Assisted in maintaining cleanliness and organization of the store environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Crew Member

Dunkin' Donuts
Laurel
01.2023 - 07.2024
  • Prepared and served coffee and baked goods to customers.
  • Maintained cleanliness of workstations and dining areas.
  • Operated cash register and processed customer transactions.
  • Processed customer transactions accurately and efficiently at retail location.
  • Managed cash register and handled cash, credit, and debit transactions.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained cleanliness and organization of checkout area and displays.

Hair dresser assistant

Illusions hair design
Huguenot
01.2022 - 08.2023
  • Assisted stylists with hair cutting and coloring techniques.
  • Maintained cleanliness and organization of salon tools and workstations.
  • Greeted clients warmly and managed appointment scheduling efficiently.

Education

Port Jervis Highschool
Port Jervis, NY

Orange County Boces
Middletown, NY

Skills

  • Team supervision
  • Inventory management
  • Staff training
  • Quality control
  • Customer service
  • Problem solving
  • Time management
  • Communication skills
  • Performance improvement
  • Shift leadership
  • Employee training

Certification

  • Temporary hair dressing license

Timeline

Shift Lead

Papa Johns
02.2026 - 05.2026

Assistant Manager

Papa Johns
07.2023 - 02.2026

Crew Member

Dunkin' Donuts
01.2023 - 07.2024

Hair dresser assistant

Illusions hair design
01.2022 - 08.2023

Port Jervis Highschool

Orange County Boces
Faith McLaughlin