Faizan Nabi
Havre De Grace
Summary
Seasoned professional with nearly 18 years of experience in the restaurant industry, seeking a managerial position. Demonstrates exceptional leadership, team management, and operational skills, with a proven track record of enhancing customer satisfaction, optimizing staff performance, and driving business growth.
Overview
18
18
years of professional experience
Work History
Food Server and Bartender
Michael’s Café White Marsh
01.2023 - Current
- Deliver exceptional service in a high-traffic environment, leveraging extensive menu and beverage knowledge to enhance guest satisfaction
- Oversee bar operations, including cocktail preparation, stock management, and maintaining cleanliness and organization
- Mentor and train new staff, fostering a culture of service excellence and adherence to company standards
- Assist in developing and implementing new procedures to improve operational efficiency and customer experience.
Food Server
Pappas Restaurant and Sports Bar
03.2016 - 12.2022
- Led daily operations for a 4-star dining establishment, managing a team of servers and support staff to ensure smooth service and high customer satisfaction
- Developed and implemented staff schedules, managed labor costs, and optimized staffing levels to meet business needs and improve operational efficiency
- Conducted training sessions for new hires, covering food preparation, safety protocols, and customer service, resulting in improved team performance and reduced training time
- Oversaw inventory management, including ordering supplies, tracking usage, and minimizing waste
- Resolved customer complaints and conflicts effectively, maintaining high levels of guest satisfaction and loyalty
- Collaborated in planning and executing promotional events and specials, boosting sales and enhancing customer engagement.
Food Server and Bartender
Michael’s Café
09.2010 - 02.2016
- Excelled in a dynamic, fast-paced environment with strong leadership and communication skills
- Ensured high-quality service through effective interaction with customers and team members
- Demonstrated proficiency in food preparation, accurate billing, and maintaining a clean work environment
- Adapted to flexible scheduling and managed service during peak hours and special events.
Busser and Food Server
Patrick’s Restaurant
09.2006 - 08.2010
- Delivered efficient and professional service, contributing to a positive dining experience for guests
- Prepared and served beverages in accordance with standard recipes, ensuring consistent quality
- Managed inventory levels behind the bar and handled currency transactions with accuracy
- Supported restaurant operations by maintaining cleanliness and organization in service areas.
Education
Associate Degree in Accounting -
Towson University
Towson, MDSkills
- Microsoft Office
- POS Operating Systems
- Marketing Management
- Sales
- Cocktail Mixing
- Storytelling
- Oral Communication
- Team Leadership
- Inventory Management
- Conflict Resolution
- Staff Training and Development
- Operational Efficiency
Careerhighlight
Served Oprah Winfrey
Timeline
Food Server and Bartender
Michael’s Café White Marsh
01.2023 - Current
Food Server
Pappas Restaurant and Sports Bar
03.2016 - 12.2022
Food Server and Bartender
Michael’s Café
09.2010 - 02.2016
Busser and Food Server
Patrick’s Restaurant
09.2006 - 08.2010
Associate Degree in Accounting -
Towson University
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