Farrah Johnson
Owings Mills
Summary
Accomplished HR professional with a proven track record at Nordstrom, enhancing organizational development and diversity through strategic HR analytics and inclusive talent management. Skilled in leadership coaching and employee engagement, significantly improving retention and fostering a positive work culture. Expertise in HR policies and onboarding processes drives operational excellence and workforce optimization.
Overview
15
15
years of professional experience
Work History
Regional Human Resources Business Partner
Nordstrom
Maryland & Delaware
06.2020 - Current
- Promoted a positive company culture through the development of employee recognition programs and team-building activities.
- Facilitated performance management processes, working closely with managers to set achievable goals and provide constructive feedback to employees.
- Oversaw all aspects of the employee lifecycle, from recruitment and onboarding to performance management and offboarding, providing a consistent HR experience for all staff.
- Collaborated with senior leadership to establish competitive compensation packages, driving employee retention and job satisfaction rates.
- Championed change management efforts during organizational restructuring, supporting employees through transitions and maintaining productivity levels.
- Designed targeted training programs to address skill gaps within the workforce, improving overall competency levels across the organization.
- Optimized workforce planning initiatives, aligning staffing needs with business objectives and promoting internal career growth.
- Spearheaded company-wide diversity and inclusion initiatives, fostering a more inclusive work environment and increasing employee engagement.
- Cultivated strong relationships with business leaders, serving as a trusted advisor on all HR-related matters and contributing to strategic decision-making processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Served as a key liaison between employees and management, fostering open communication channels and addressing concerns proactively to maintain high levels of engagement.
Human Resources Manager
Nordstrom
Bethesda, MD
12.2019 - 06.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
Area HR Manager
Nordstrom
Annapolis, MD | Towson, MD
06.2015 - 12.2019
- Facilitated employee training sessions to enhance professional development opportunities within the company.
- Implemented succession planning initiatives to identify high-potential employees and prepare them for leadership roles.
- Supported department heads in managing change during periods of organizational restructuring.
- Decreased turnover rates with the introduction of effective employee engagement and recognition programs.
- Streamlined HR processes for increased efficiency in onboarding, benefits administration, and performance evaluations.
- Managed complex employee relations cases, ensuring compliance with labor laws and company policies.
- Improved communication across departments by organizing regular inter-departmental meetings and workshops.
- Provided ongoing coaching and support to managers on leadership best practices, conflict resolution, and performance management techniques.
- Developed comprehensive recruitment strategies to attract top talent in a competitive job market.
- Established strong relationships with local universities, enhancing company presence at career fairs and networking events.
- Optimized talent acquisition strategies by leveraging data analytics and industry best practices for improved candidate quality and reduced time-to-fill metrics.
Assistant Human Resources Manager
Nordstrom
Tysons Corner, VA
12.2013 - 01.2015
- Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce.
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities.
- Organized employee engagement events to foster team-building and strengthen relationships among staff members.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Collaborated with department managers to identify staffing needs and develop strategies for filling open positions.
- Developed effective onboarding materials to ensure new hires quickly acclimated to company culture and expectations.
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
- Managed employee relations issues, facilitating open communication and fostering positive workplace environments.
HR Coordinator
Nordstrom
Towson, MD
02.2010 - 12.2013
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
Education
Bachelor of Science - Business Administration And Management
University of Baltimore
Baltimore, MD05-2015
Skills
- HR policies implementation
- Onboarding processes
- HR analytics
- Diversity and inclusion
- Employee relations
- Organizational development
- Talent management
- Leadership coaching
- Employee engagement
- Talent recruitment
- Reviewing compliance
Timeline
Regional Human Resources Business Partner
Nordstrom
06.2020 - Current
Human Resources Manager
Nordstrom
12.2019 - 06.2020
Area HR Manager
Nordstrom
06.2015 - 12.2019
Assistant Human Resources Manager
Nordstrom
12.2013 - 01.2015
HR Coordinator
Nordstrom
02.2010 - 12.2013
Bachelor of Science - Business Administration And Management
University of Baltimore