Open To Work
Farrah Palmer
Baltimore
Summary
Customer service professional with a proven track record at Global Hospitality Services, LLC, enhancing client satisfaction through effective communication and problem resolution. Expertise in record management and team collaboration fosters strong relationships that drive repeat business and referrals. Committed to ensuring timely service delivery and building client trust.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Global Hospitality Services, LLC
Baltimore
05.2020 - 10.2025
- Directed and answered calls to enhance client satisfaction through efficient communication.
- Coordinated with team members to improve workflow and ensure timely execution of urgent tasks.
- Collaborated with drivers to facilitate urgent pickups, reinforcing customer trust through timely service.
- Maintained accurate client records and appointments to support punctual service delivery.
Customer Service Representative
Your Way Services
Baltimore
02.2015 - 03.2020
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Processed billing tasks with accuracy for precise account management.
- Facilitated communication between customers and contractors to improve service delivery.
- Developed strong client relationships, resulting in increased repeat business and referrals.
Receptionist
Divine Royal Services
Baltimore
04.2010 - 12.2015
- Managed diverse customer inquiries with precision to boost satisfaction and loyalty.
- Nurtured client relationships through personalized support, driving trust and retention.
- Introduced social media channels to enhance brand reputation and customer confidence.
- Engaged in ongoing product and industry education, applying insights for informed customer guidance.
Education
Some College (No Degree) - Medical Assisting
South University
RemoteSkills
- Patient interaction and customer service
- Record management
- Workflow coordination
- Problem resolution
- Team collaboration
- Communication skills
- Appointment scheduling
- Prioritization
- Computer proficiency
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteSalary Range
$17/hr - $1000/hrTimeline
Customer Service Representative
Global Hospitality Services, LLC
05.2020 - 10.2025
Customer Service Representative
Your Way Services
02.2015 - 03.2020
Receptionist
Divine Royal Services
04.2010 - 12.2015
Some College (No Degree) - Medical Assisting
South University