Fatemeh Ghlichkhani
Clarksburg
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Energetic professional with great relationship-building abilities and attentive approach. Helps students develop important early learning abilities and monitors safety in different environments. Maintains full compliance with state standards and good childcare practices.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
Maryam Learning Cottage
Clarksburg
03.2023 - Current
- Assisted in daily activities to promote child development and learning.
- Supervised children during playtime to ensure safety and engagement.
- Maintained cleanliness and organization of play areas and classrooms.
- Communicated with parents regarding children's progress and behavior.
- Collaborated with teachers to implement lesson plans effectively.
- Monitored children's behavior to promote positive interactions among peers.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Developed positive relationships with parents through communication about their child's daily activities.
- Read aloud and played alphabet games to encourage early literacy.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Maintained safe play environment.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
Sales Associate
HomeGoods
Gaithersburg
09.2021 - 10.2022
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Addressed customer inquiries and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized stockroom shelves according to size, color or style.
Hairstylist
Hair Cuttery Salon
Gaithersburg
08.2019 - 09.2021
- Provided hair cutting and styling services to diverse clientele.
- Assisted clients in selecting suitable hairstyles and hair care products.
- Maintained a clean and organized work station throughout the day.
- Educated clients on proper hair care techniques and maintenance routines.
- Assisted other stylists with busy periods in the salon.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed new styles and techniques.
- Updated and maintained customer information records and beauty services provided.
- Responded to customer inquiries by phone, email, and in person.
Hairstylist
JCPenney
Gaithersburg
07.2018 - 07.2019
- Implemented sanitation protocols to ensure a safe environment for clients.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Participated in team discussions regarding marketing strategies for the salon.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Education
High School Diploma -
Hejab High School
Skills
- Classroom management
- Educational support
- Problem solving
- Customer service
- Time management
- Safety supervision
- Small group and individual assistance
- Classroom support
- Attendance tracking
- Student health and safety
- Activity organization
- Team collaboration
- Activities planning
- Punctual and reliable
Volunteering at Seven Locks Baptist Church
Babysitting at Seven Locks Baptist Church from 2016 - Present every Sunday from 5:00 PM - 8:00 PM
Timeline
Teacher's Assistant
Maryam Learning Cottage
03.2023 - Current
Sales Associate
HomeGoods
09.2021 - 10.2022
Hairstylist
Hair Cuttery Salon
08.2019 - 09.2021
Hairstylist
JCPenney
07.2018 - 07.2019
High School Diploma -
Hejab High School
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