Fatim Cham
Baltimore,MD
Summary
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Overview
3
3
years of professional experience
Work History
Event & Catering Administrator
Taharka Brothers
Baltimore , MD
05.2025 - Current
- Handle event inquiries via email, phone, and website
- Provide quotes, send proposals, and confirm bookings
- Managed approximately 30 incoming calls, emails and event leads per day from customers.
- Work alongside with accounting department to handle AR for past due invoices for events
- Maintain accurate event records and calendars
- Work with all event vendors
- Staffing
- Scheduling
- Payroll
- Upselling of client and event
- Communicate event details to operations and logistics teams
- Ensure excellent customer service before, during, and after events
- Following up with client to ensure the event and production met their needs
- Track payments, send reminders, and follow up post-event
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Server & Bartender
Cece’s Roland Park Restaurant
Baltimore , MD
05.2024 - Current
- Provide exceptional table-side customer service, ensuring a high-quality dining experience for guests through attentive problem-solving and proactive service
- Completed up to 40 covers on a average shift
- Utilize ‘SkyTab’ point of sale system for efficient order entry, payment processing, and guest communication
- Demonstrate in-depth knowledge of wine, spirits, and menu offerings to enhance customer experience and drive sales
- Maintain high standards of customer service through effective communication and attention to detail
- Contribute to the successful opening and daily operations of the restaurant, ensuring smooth service flow and guest satisfaction
- Took initiative to anticipating guests needs and assisting coworkers when noticing they were overwhelmed
Server & Bartender
Stoney River Steakhouse & Grill Restaurant
Towson, MD
05.2023 - 05.2024
- Delivered exceptional table-side service in high-volume settings, ensuring customer satisfaction
- Managed private dining events, maintaining attention to detail and adapting to special requests
- Gained expertise in wine knowledge, drink specials, and menu offerings to assist customers in decision-making
- Utilized attention to detail and ‘Micros’ point of sale system to handle orders efficiently
- Managed daily financial operations, including balancing cash registers and processing payments, ensuring 100% accuracy
- Increased sales by utilizing upselling techniques and promotional campaigns, applying for strategic thinking to maximize revenue
- Took initiative to plan ahead for busy service, pre-stocking the sections heavily for success
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Criminal Justice
Towson University
Baltimore, MD12.2024
Skills
Office administration
Customer service
MS Office
Administrative support
Problem-solving
Time management
Attention to detail
Recordkeeping and file management
Documentation and reporting
Schedule coordination
Employee supervision
Scheduling
Work Planning and Prioritization
New hire onboarding
Verbal and written communication
Calendar management
Timeline
Event & Catering Administrator
Taharka Brothers
05.2025 - Current
Server & Bartender
Cece’s Roland Park Restaurant
05.2024 - Current
Server & Bartender
Stoney River Steakhouse & Grill Restaurant
05.2023 - 05.2024
Bachelor of Science - Criminal Justice
Towson University