Fatima Condon
Elkridge
Summary
Dynamic Human Resource Specialist with extensive experience in employee relations, talent acquisition, and organizational development. Proven track record of enhancing HR operations through strategic initiatives and effective policy implementation. Expertise in conflict resolution and performance management, fostering a productive and harmonious work environment. Skilled in driving organizational success by aligning HR strategies with business goals to ensure optimal workforce engagement and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Benefits Specialist
Two Rivers Public Charter School
01.2022 - Current
- Assisted employees with inquiries regarding benefits, internal investigations, and workplace accommodations. Supported staff by providing information on District of Columbia DCPFL benefits and addressing concerns. Aided human resources operations and compliance across the organization.
- Case manage personnel issues and workers' compensation situations and elevate issues as needed
- Assist in the employee evaluation process Manage and track annual goals
- Updated and reviewed background checks to ensure compliance with DCHR and MPD standards.
- Track employee leave and using our HR system, and complete reconciliation, as needed
- Maintain current knowledge of all company benefits programs STD/LTD/FMLA/DC Paid family leave
- Conduct new staff benefit orientation sessions
- Assist staff with routine human resources questions
- Compile and review reports from the ADP system
- Manage annual open enrollment and review of the benefits system for pending tasks
- Train new team members & manage their onboarding process
- Facilitate day-to-day HR operations, including communication of company policies, distribution of required paperwork, and where applicable, updating employment status in the HR information system
- Advise and collaborate with Network staff on benefit and compensation compliance requirements and deadlines
- Assist Senior Director of Human Resources with employee benefits enrollments during open enrollment for new hires and for mid-year qualifying life even
- Investigate and resolve employee complaints, conflicts, and grievances in a timely and confidential manner.
- Conduct thorough interviews, gather evidence, and analyze information to make recommendations for resolution.
- Mediate and facilitate communication between employees, teams, and departments to promote positive working relationships.
- Maintain accurate records of employee relations cases, investigations, and outcomes.
- Generate reports and metrics related to employee relations activities to identify trends and areas for improvement.
- Conducted regular audits of benefits programs to identify opportunities for improvement and cost savings.
- Provided expert guidance to employees regarding eligibility, claims processes, and benefit options.
- Led initiatives to enhance employee engagement in wellness programs, resulting in increased participation rates.
- Ensured compliance with federal, state, and local regulations by maintaining accurate records of employee benefits plans.
- Managed annual open enrollment periods, ensuring seamless transitions between plan years for all employees.
- Collaborated with vendors to negotiate favorable contracts for group insurance plans, retirement plans, and other voluntary benefit offerings.
- Resolved complex employee benefits issues by conducting thorough research and collaborating with relevant parties to find solutions.
- Coordinated leaves of absence requests according to FMLA guidelines while maintaining strict confidentiality of sensitive information.
- Enhanced employee satisfaction by effectively managing benefits enrollment and addressing concerns in a timely manner.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Conducted thorough audits of benefits programs to identify areas for improvement and cost savings opportunities.
- Educated employees on available benefits options through informative presentations, one-on-one consultations, and written communications.
Customer Service Coordinator (contracted)
The Midtown Group
11.2019 - 03.2020
- Responsible for ensuring the needs of the association's members and customers are being satisfied with the aim of providing excellent customer service with APhA's accreditation program.
- Duties and Responsibilities:
- Provide customer service to members and customers via phone, chat, and email by answering questions about the association and its products.
- Work interdepartmentally to resolve customer issues.
- Escalate unresolved customer issues to management.
- Process phone orders and maintain database integrity
- Meet department performance goals including call abandonment rate and issue resolution time metrics.
- Process customer information and invoicing as needed
DYRS Human Resources Assistant (contracted ended)
The Midtown Group
05.2019 - 11.2019
- Process employee job verifications/updated tracker
- Assisted in the development of HR projects for FY19 filing system
- Processed employees' queries and responded promptly
- Answering employee questions
- Processing incoming/outgoing FedEx mail
- Providing customer service to organization employees
- Serving as a point of contact with benefit vendors/administrators
- Maintaining computer system by updating and entering data
- Setting appointments and arranging meetings
- Maintaining calendars of the HR management team
- Compiling reports and spreadsheets and preparing spreadsheets
- Scheduling job interviews and assisting in the interview process
- Preparing new employee files
- Serving as a point person for all new employee questions
- Answering payroll questions
- Record Maintenance
- Maintaining current/separated HR files and databases
- Updating and maintaining employee benefits, employment status, and similar records
- Maintaining records related to grievances, performance reviews, and disciplinary actions
- Performing file audits to ensure that all required employee documentation is collected and maintained in the employee OPF file
- Completing termination paperwork and assisting with employee relation issues
Marketing Coordinator
The Entertainment Marketing Group
10.2016 - 12.2017
- Posted position vacancies and distributed information to the appropriate department manager
- Prepared and reviewed all onboarding packages
- Forecasted hiring needs and ensured the recruitment process ran smoothly
- Coordinated HR calendar of meetings
- Maintained HR internal SharePoint site
- Assisted in the development and implementation of HR programs and policies to create an efficient and conflict-free workplace
- Processed employees' queries and responded promptly
- Stayed up-to-date and complied with changes in labor legislation
- Maintained employee files and records in electronic and paper form
- Prepared and processed monthly payroll and handled enrollment and payroll deductions for employee medical and 401k benefits
Education
Human Resource Management - Dual Degree with SHRM Cert
University Of Maryland
Largo, MD10.2018
Bachelor of Fine Arts Degree - B.S. Business Administration, Marketing concentration
The Art Institute Of Washington
Rosslyn, VA06.2013
Skills
- Skilled in utilizing Google Suite tools
- Proficient in Microsoft Word
- Spreadsheet management
- Effective visual communication using PowerPoint
- Experience with ADP systems
- PeopleSoft application knowledge
- Employee relations
- Healthcare benefits
- Retirement planning
- Benefits administration
- Effective problem-solving strategies
Certification
- Certified Mediator , Two Rivers public charter school - 2025-currently holding
Languages
English
Timeline
Human Resource Benefits Specialist
Two Rivers Public Charter School
01.2022 - Current
Customer Service Coordinator (contracted)
The Midtown Group
11.2019 - 03.2020
DYRS Human Resources Assistant (contracted ended)
The Midtown Group
05.2019 - 11.2019
Marketing Coordinator
The Entertainment Marketing Group
10.2016 - 12.2017
Bachelor of Fine Arts Degree - B.S. Business Administration, Marketing concentration
The Art Institute Of Washington
Human Resource Management - Dual Degree with SHRM Cert
University Of Maryland
Personal Information
Title: Human Resources/Benefits/Training/Specialist/Manager