Fatmata Rahman
Baltimore
Summary
Detail-oriented and dependable administrative professional with experience supporting government operations. Proven ability to manage high-volume tasks, maintain accurate records, and provide excellent customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Administrative Specialist III
Maryland Department of Labor and Licensing
Baltimore, MD
01.2024 - Current
- Delivered high-level administrative support to leadership and staff
- Coordinated scheduling, correspondence, and document management
- Maintained accurate records and databases while ensuring confidentiality
- Managed office workflows and improved operational efficiency
- Assisted with reports, data analysis, and process coordination
Team Lead
TopGolf
Baltimore
08.2024 - 12.2025
- Supported team members during shifts by providing guidance.
- Assigned daily tasks to staff to ensure smooth operations.
- Aided in training new hires on company protocols and customer service practices.
- Resolved customer issues promptly and professionally to enhance guest satisfaction.
- Observed team performance and contributed to maintaining productivity during peak times.
- Assisted with opening and closing tasks.
- Facilitated shift coverage and communicated staffing requirements to management.
- Implemented workplace policies, safety protocols, and service standards.
- Collaborated with management to achieve daily sales and service targets.
- Contributed to food, beverage, and entertainment operations to deliver efficient guest experiences.
Administrative Officer I
Maryland Department of Labor and Licensing
Baltimore, MD
04.2023 - 01.2024
- Issue licenses for multiple boards in compliance with state regulations
- Maintain records using AS400 and office systems
- Prepare and publish board meeting minutes
- Manage complaints and audit documentation
- Support operations and improve workflows
Office Secretary
Maryland Department of Labor and Licensing
Baltimore, MD
07.2022 - 04.2023
- Coordinated meetings and managed communications
- Organized filing systems and improved efficiency
- Maintained confidentiality of sensitive information
Office Clerk
Maryland Department of Labor and Licensing
Baltimore, MD
10.2021 - 07.2022
- Managed calls, mail distribution, and documentation
- Entered and maintained records in AS400
- Organized digital and physical files
Remote Telemarketer
CMD Outsourcing Solutions Inc
Baltimore, MD
04.2021 - 10.2021
- Assisted students with financial aid processes (Johns Hopkins University)
- Processed documentation in compliance with regulations
- Guided students through application requirements
Education
High School Diploma - undefined
DuVal High School
Lanham, MDSkills
- Office Administration
- Data Entry (AS400)
- Microsoft Office & Google Workspace
- Customer Service
- Attention to Detail
- Time Management
Timeline
Team Lead
TopGolf
08.2024 - 12.2025
Administrative Specialist III
Maryland Department of Labor and Licensing
01.2024 - Current
Administrative Officer I
Maryland Department of Labor and Licensing
04.2023 - 01.2024
Office Secretary
Maryland Department of Labor and Licensing
07.2022 - 04.2023
Office Clerk
Maryland Department of Labor and Licensing
10.2021 - 07.2022
Remote Telemarketer
CMD Outsourcing Solutions Inc
04.2021 - 10.2021
High School Diploma - undefined
DuVal High School