Heather Cahoon
Middle River
Summary
Resourceful General Manager with over 15 years of experience in maintaining profitable operations with fiscal integrity, capitalizing growth opportunities, employing promotional and marketing strategies, and an effective trainer who promotes synergy and team building to achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Shop Manager
Uhaul Moving And Storage
Baltimore
03.2020 - 03.2025
- Managed daily operations and ensured efficient workflow in the shop.
- Oversaw inventory management and maintained stock levels for customer needs.
- Trained and supervised team members on safety protocols and procedures.
- Coordinated vehicle maintenance schedules to ensure fleet reliability.
General Manger
U-Haul Moving & Storage Center
Baltimore
01.2011 - 03.2020
- Supervise a staff of ten employees, providing excellent customer service and promote teamwork.
- Maintain 100-vehicle fleet through scheduling/reservations to ensure customers have size options.
- Account for and Maintain a 750-unit storage facility by adhering to policy and procedure guidelines.
- Ensure 100% storage, delivery and transport management of 100 portable storage pods.
- Reduced expenses through fiscal accountability and scheduled staff based on business yield.
- Interviewed, hired, trained and maintain employee relationships through training and teambuilding.
- Supervise truck and trailer hitch/wiring installation to prevent damage to customers vehicles.
- Evaluate employees periodically to preserve excellent customer service.
District Manager
Rent-A-Center
Fredericksburg
01.2001 - 12.2010
- Oversight for eight Rent-A-Center Store locations throughout the Central Region of Virginia.
- Provided manager and administrative support to 14 store sites outside the district.
- Management and Accountability of monthly P&L’s for district and individual stores more than 500K.
- Involved in day to day operations ensuring all daily, weekly and monthly sales reports were properly documented and audit/sign pay roll for over 50 employees.
- Conducted Quarterly Store Asset/Inventory Audits and Ordering Inventory to mitigate inventory loss and reduce business expenses.
- Hired, trained, mentored and evaluated store managers, promoting managerial leadership
- Proactive engagement with customers; generating additional business and sustain customer base.
- Challenged to facilitate daily sales and credit objectives set forth by company directives.
Store Manager
Rent-A-Center
Fredericksburg
- Promoted from I/O Credit Manager in 6 months to direct all store business and operational development functions.
- Initiated and planned sales marketing strategies as well as daily, weekly and monthly credit goals.
- Held full P&L and operating responsibility for store location.
- Conduct inventories and maintain respective inventory loss.
- Hired, trained, coached and counseled employees on performance.
- Assisted district manager with several activities, including interviewing management candidates, filling in for managers, and overseeing the district when district manager was out.
Inside/Outside Credit Manager
Rent-A-Center
Manassas
- Promoted from entry level Customer Account Representative after one year because of increased store BOR and revenue through account management and customer satisfaction.
- Managed profit by controlling labor, cash and inventory controls and order verification.
- Proactively participated in training of co-workers and analyzed the P&L and applied the knowledge to improve store performance.
Education
Bachelor of Science - Physical Education
Chowan University
Murfreesboro, North CarolinaSkills
- P&L Accountability & Management
- Frontline Leadership Training
- Risk Management & Inventory Control
- Coaching for Improved Work Performance
- Customer Relations
- IT Systems Operations
- Team Building & Staff Recruiting/Retention
- Vendor Contracting
- Policy & Procedure Administration
- Team Leadership & Team Building
- Inventory management
- Fleet maintenance
- Safety training
- Team leadership
Timeline
Shop Manager
Uhaul Moving And Storage
03.2020 - 03.2025
General Manger
U-Haul Moving & Storage Center
01.2011 - 03.2020
District Manager
Rent-A-Center
01.2001 - 12.2010
Store Manager
Rent-A-Center
Inside/Outside Credit Manager
Rent-A-Center
Bachelor of Science - Physical Education
Chowan University