Felicity Nimely
Baltimore
Summary
Results-driven healthcare operations and HR systems professional with over 5 years of experience in clinical and administrative support. Expertise in data validation, employee assistance, and insurance authorization. Collaborated with HR, Payroll, IT, and stakeholders to enhance data accuracy and operational efficiency. Experienced with Epic and Infor Workforce Management.
Overview
8
8
years of professional experience
Work History
PRP Counselor
Helping Hands Therapeutic Services
01.2023 - Current
- Facilitated client access to healthcare, housing, and social services to enhance overall well-being
- Oversaw compliance documentation to ensure adherence to regulatory standards
- Conducted individual and group counseling sessions for clients in need.
- Developed personalized treatment plans based on client assessments and needs.
- Facilitated workshops focusing on coping skills and emotional resilience.
Workforce Management & Clinical Support Specialist
University of Maryland Medical System
01.2021 - Current
- Provide workforce management, clinical, and administrative support across multiple UMMS facilities
- Serve as a primary point of contact for employee inquiries related to scheduling, timekeeping, and HR-related processes
- Validated and audited employee data to maintain accuracy in workforce and payroll systems
- Collaborate with HR, Payroll, and IT teams to troubleshoot issues and maintain data integrity
- Support system implementations, upgrades, and User Acceptance Testing (UAT)
- Develop and deliver training materials to staff and leadership
- Generated and analyzed reports on staffing and workforce performance to inform decision-making
- Obtained prior authorizations from insurance companies to ensure compliance and facilitate timely approvals
- Utilize Epic to verify eligibility, review patient data, and support workflows
- Coordinate with insurance providers and internal teams to resolve authorization issues
HR Coordinator
Infotech Maryland LLC
01.2018 - 01.2021
- Coordinated recruitment, onboarding, and employee documentation processes to ensure smooth integration of new hires
- Facilitated benefits coordination and addressed employee inquiries to enhance overall employee satisfaction
- Managed HR records and ensured compliance with regulations to maintain organizational standards
Research & Program Support Intern
Mayor's Office of Children & Family Success
- Researched and evaluated community initiatives to inform program development
- Analyzed data to produce reports and actionable recommendations
- Assisted in organizing community events for children and families.
- Supported staff with administrative tasks and documentation management.
- Helped coordinate resources for family support services and programs.
Education
B.A. - Psychology
University of Baltimore
A.A. - General Studies
Community College of Baltimore County
Skills
- Workforce Management
- HRIS systems
- Data Analytics
- Workforce Analysis
- Data reporting
- Resource Allocation
- Process optimization
- Employee training
- Customer Service
- Problem resolution
- Attention to detail
- Critical thinking
- Effective communication
- HR & Operations
Timeline
PRP Counselor
Helping Hands Therapeutic Services
01.2023 - Current
Workforce Management & Clinical Support Specialist
University of Maryland Medical System
01.2021 - Current
HR Coordinator
Infotech Maryland LLC
01.2018 - 01.2021
Research & Program Support Intern
Mayor's Office of Children & Family Success
B.A. - Psychology
University of Baltimore
A.A. - General Studies
Community College of Baltimore County