FeLisha Bright
Mechanicsville
Summary
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication and problem-solving. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Worker
Marlboro County School District
Bennettsville, SC
09.2023 - 06.2026
- Executed meal preparation processes to ensure timely and nutritious offerings.
- Executed meal preparation and cooking processes to ensure high-quality dining experiences.
- Executed thorough cleaning and sanitization of cooking areas to ensure compliance with health standards.
- Assisted in inventory management, ensuring adequate stock levels for meal service.
- Collaborated with staff to streamline meal serving processes, enhancing efficiency.
- Monitored food quality and presentation, adhering to school district standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
PSE Mail Clerk
Post Office USPS
Blenheim, SC
12.2021 - 09.2023
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Prolonged standing while interacting with customers
Telecommunications Technician
IBEW local 26
Glenarden, MD
09.2015 - 03.2021
- Achieved certification through apprenticeship with IBEW Local 26 union in 2018. Contributed to high-quality installations as an active installer in the union.
- Installed and maintained telecommunications systems, ensuring optimal performance and reliability.
- Conducted troubleshooting and repairs for network issues, enhancing service continuity.
- Collaborated with team members to execute projects efficiently, adhering to safety protocols.
- Streamlined installation processes, reducing downtime and improving customer satisfaction levels.
- Implemented advanced testing procedures for equipment, ensuring compliance with industry standards.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
Education
Technical Training - Telecommunications
NJATC
Landover, MD01.2018
Skills
- Hand Tools
- Retail sales
- Word
- Sales
- Time Management
- Cabling
- Climbing
- Telecommunication
- Delivery Driver Experience
- Mechanical Knowledge
- Customer service
- Retail sales
- Cash register
- Cash handling
- Windows
Certification
Driver's License
Timeline
Food Service Worker
Marlboro County School District
09.2023 - 06.2026
PSE Mail Clerk
Post Office USPS
12.2021 - 09.2023
Telecommunications Technician
IBEW local 26
09.2015 - 03.2021
Technical Training - Telecommunications
NJATC