Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felita Drummond-Land

Princess Anne

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated cashier and helper that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing cashier experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Drive-Thru Cashier

Wendys Restaurant
11.2023 - 03.2024
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Assisted customers with menu items and accurate order fulfillment.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Packing Associate

Ricca Chemical
08.2023 - 10.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.

Housekeeping Room Attendant

Quality Inn
05.2022 - 09.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Egg Room Coordinator

Mountaire Farms
04.2022 - 08.2023
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Handled incoming and outgoing shipping and receiving activities.
  • Loading and unloading trucks, sorting out and organizing eggs

Machine Operator

Bel-Art
02.2020 - 04.2022
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Made sure the products was made properly and packed for the customers.

Night Auditor

La Quinta
01.2019 - 03.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Order Selector

SYSCO
10.2019 - 02.2020
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.

Production Line Leader

Perdue Foods
09.2016 - 10.2019
  • Followed good manufacturing processes (GMPs).
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
  • Prioritized employee safety to reduce incidents.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
  • Trained line workers in breast deboning and made sure the meat was packed accordingly to the grade.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Line Leader Breast Debone

Tyson Foods
02.2014 - 09.2016
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Monitored product quality to achieve superior quality reputation.
  • Monitoring and making sure the meat is cut, graded, and packed properly.

Housekeeping Room Attendant

Hilton Inn
02.2015 - 05.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Education

No Degree - PCA

Briggs PCA
Exmore, VA
04.2018

High School Diploma -

Lake Taylor High School
Norfolk, VA
06.2002

Skills

  • Cleaning and sanitation
  • Excellent Communication
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Flexible Schedule
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Honest and Dependable
  • Reliable and Responsible
  • Team Leadership
  • Relationship Building

Certification


  • PCA Training - Company Briggs

Timeline

Drive-Thru Cashier

Wendys Restaurant
11.2023 - 03.2024

Packing Associate

Ricca Chemical
08.2023 - 10.2023

Housekeeping Room Attendant

Quality Inn
05.2022 - 09.2023

Egg Room Coordinator

Mountaire Farms
04.2022 - 08.2023

Machine Operator

Bel-Art
02.2020 - 04.2022

Order Selector

SYSCO
10.2019 - 02.2020

Night Auditor

La Quinta
01.2019 - 03.2020

Production Line Leader

Perdue Foods
09.2016 - 10.2019

Housekeeping Room Attendant

Hilton Inn
02.2015 - 05.2016

Line Leader Breast Debone

Tyson Foods
02.2014 - 09.2016

No Degree - PCA

Briggs PCA

High School Diploma -

Lake Taylor High School
Felita Drummond-Land