Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernanda Naomi Gonzalez

Halethorpe

Summary

I have worked in hospitality and customer service for seven years. I enjoy creating a lively environment for others. One thing I learned from my experience in the workforce so far is "making the customer want to come back." I get well along with others and keep focus on my work.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Walmart
Halethorpe
10.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Wait Staff Member

Cactus Silvestre
Arbutus
03.2016 - 09.2025
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Prepared tables by setting up linens, silverware and glassware.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Greeted and welcomed customers, providing them with menus.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Handled special customer requests for separate checks and menu substitutions.
  • Set up dining room to meet hospitality and service standards.

Education

High School Diploma -

Mount De Sales Academy
Catonsville, MD
06-2022

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Phone etiquette
  • Customer follow-up
  • Menu knowledge
  • Attention to detail
  • Strong multitasking
  • Professional appearance
  • Cleanliness and hygiene
  • Food running
  • Hostess support
  • Dining area maintenance

Languages

Spanish
Professional

Timeline

Retail Sales Associate

Walmart
10.2024 - Current

Wait Staff Member

Cactus Silvestre
03.2016 - 09.2025

High School Diploma -

Mount De Sales Academy

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Fernanda Naomi Gonzalez