Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
PROPERTIES & ROLES
Generic

FERNANDO GONZALEZ

Greenbelt

Summary

Professional with strong foundation in housekeeping management and operational excellence. Adept at maintaining top-tier cleanliness standards and fostering collaborative team environment. Reliable and adaptable, with focus on achieving consistent, high-quality results. Skilled in time management and conflict resolution, bringing positive attitude and attention to detail.

Overview

15
15
years of professional experience

Work History

Assistant Housekeeping Manager

Live! Casino & Hotel
08.2024 - Current
  • Manage and lead a diverse team of 60+ Team Members, including 30+ contract labor and 30+ unionized in-house Team Members, across housekeeping and laundry operations.
  • Oversee inventory management for linen,terry,housewares,supplies,and equipment,ensuring consistent availability and cost effective usage.
  • Conduct detailed room inspections daily and weekly hotel walkthrough to uphold brand cleanliness and working order standards.


  • Prepare rooms and suites for VIPs , performing artists , and executive arrivals, ensuring personalized service and premium presentation.


  • Played a key leadership role during executive housekeeper absence , leading the department to achieve #1 guest satisfaction scores within the brand.


  • Fostered a high-performance culture, instilling urgency and accountability; successfully mentored floor supervisors into strong, independent leaders.

Property Management

Charlie's Apartments
08.2020 - 08.2023
  • Ensure contracts were up to date
  • Show units for rent
  • Ensure any maintenance issues were addressed by independent contractors
  • Prepared rental agreements and documentation for accurate, up-to date property management records.
  • Prep units for rental through a checklist
  • Address any cosmetic or functional issues
  • Collect payments and deposit it to the company’s bank account

Assistant Executive Housekeeper

MasterCorp Inc
09.2019 - 03.2020
  • Solved guest complaints
  • Assisted to resort meetings
  • Finalized the day in Mastermind system
  • Performance management
  • Supervised staff of 25+ housekeeping personnel
  • Performed inventory/stock counts
  • Performed new hires orientation
  • Reported unit maintenance issues, guest requests, item deliveries or pickups through ASGARD
  • Inspected guest rooms after they have been cleaned by a housekeeper to ensure quality standards
  • Prepped audit ready rooms with an 89.42 satisfaction rate
  • Ran sold room reports, determined discrepant rooms and prioritized room cleaning while updating the status of departing guest rooms
  • Assisted E.H. in daily activities

Housekeeping Manager

MasterCorp Inc
12.2018 - 09.2019
  • Supervised staff of 40 housekeeping personnel
  • Performed inventory counts as directed
  • Inspected vacant clean units
  • Trained new hires
  • Assisted housekeeping management in daily activities

Lead Supervisor & Dispatcher

MasterCorp Inc
01.2015 - 01.2018
  • Supervised staff of 25 housekeeping personnel
  • Performed inventory counts as directed
  • Reported unit maintenance issues, guest requests, item deliveries or pickups through HotSOS
  • Inspected guest rooms after they have been cleaned by a housekeeper to ensure quality standards
  • Prepped audit ready rooms with a 97% satisfaction rate
  • Performed different positions such as Housekeeper, House person, Dispatcher and lead supervisor
  • Ran sold room reports, verified room status through FOCUS, determined discrepant rooms and prioritized room cleaning while updating the status of departing guest rooms
  • Assisted housekeeping management in daily activities

Supervisor & House Person

MasterCorp Inc
01.2011 - 01.2012
  • Completed the required amount of report cards per week
  • Assisted in maintaining the cleanliness of storage closets
  • Examined carpets, drapes and furniture for stains, damage or wear
  • Inspected and prepared cleaned units before reporting them as vacant and ready
  • Reported lost and found items
  • Selected to train new hired and existing personnel

Education

Surgical Technologist -

IBC College
06.2015

Emergency Medical Technician - undefined

UNITECOF PR
05.2009

Skills

  • Time management & coordination
  • Management of personnel and material resources
  • HotSOS, Focus, Asgard, Inventory Smart, HMS, Amadeus, Virtual Roster, Stratton Warren, Visionline,React Mobile, and Microsoft Office literate
  • Staff development & training
  • Quality assurance & control
  • Thoroughness
  • Budgeting & Scheduling
  • Proven ability to read, write and speak Spanish and English fluently
  • Certified Carpet Tech

LANGUAGES

English
Spanish

Timeline

Assistant Housekeeping Manager

Live! Casino & Hotel
08.2024 - Current

Property Management

Charlie's Apartments
08.2020 - 08.2023

Assistant Executive Housekeeper

MasterCorp Inc
09.2019 - 03.2020

Housekeeping Manager

MasterCorp Inc
12.2018 - 09.2019

Lead Supervisor & Dispatcher

MasterCorp Inc
01.2015 - 01.2018

Supervisor & House Person

MasterCorp Inc
01.2011 - 01.2012

Emergency Medical Technician - undefined

UNITECOF PR

Surgical Technologist -

IBC College

PROPERTIES & ROLES

  • House person & Supervisor at The Historic Powhatan Resort by Diamond Resorts – 845 Rooms Williamsburg, VA
  • Supervisor at Blue Green Vacations Christmas Mountain Village, an Ascend Resort – 360 Rooms Wisconsin Dells, WI
  • Housekeeper, House person, Lead House person, Dispatcher, Supervisor, Lead supervisor, Carpet technician, Trainer
  • Manager on duty at Wyndham Vacation Resorts at Glacier Canyon – 210 Rooms Baraboo, WI
  • House person & Supervisor at Westgate Branson Woods Resort – 627 Rooms Branson, MO
  • Lead supervisor at Orange Lake Resort by Holiday Inn - 2438 Rooms Kissimmee, FL
  • Assistant Executive Housekeeper at Fox River Resort by Holiday Inn – 332 Rooms Sheridan, IL
  • Assistant Housekeeping Manager at Live! Casino-Hotel - 310 Rooms Hanover, MD

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FERNANDO GONZALEZ