Fernando Rodriguez Jr
Silver Spring
Summary
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.
A team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
11
11
years of professional experience
Work History
Patient Consultant
Takoma Wellness Centerr
03.2024 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided excellent customer service to patients and medical staff.
- Checked system to receive orders and directions to correct item locations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Consultant
Darcars
07.2023 - 03.2024
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
Football Coach
Montgomery County Public School
08.2018 - 03.2023
- Planned and directed physical conditioning programs to enable athletes to achieve maximum performance
- Provided guidance on nutrition, fitness regimes, lifestyle choices and injury prevention measures for athletes at all levels
- Instilled values of integrity and dedication with regular team speeches
Paraprofessional Educator
Montgomery County Public Schools
08.2018 - 03.2023
- Maintained accurate records of student progress including grades, attendance, and behavior reports
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs
- Helped teachers manage student behavior in the classroom through positive reinforcement techniques such as praise and rewards
- Implemented behavioral plans designed by IEP team
- Facilitated meaningful discussions between teachers and parents about student progress or behavioral issues
Assistant Manager
Robert Wayne Footwear
02.2017 - 08.2019
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Tracked store inventories and replenished products according to demand
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Authorized payments and merchandise returns
- Kept records of purchases, sales, and requisitions
Key Holder
Rockville Soccer
02.2015 - 01.2017
- Organized company merchandise and displays to increase brand awareness and product sales
- Monitored inventory levels and sales to make timely and appropriate requests to maximize store fulfillment
Key Holder
Sports Authority
04.2014 - 06.2015
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Executed opening, closing and register functions to meet business requirements
Education
HIGH SCHOOL DIPLOMA -
Albert Einstein High School
05.2014
Skills
- Web Technologies and Services
- Industry Trends
- Customer Oversight
- Project Management
- Time Management
- Sales and Marketing
- Product and Service Knowledge
- Customer Relationship Management
- Cold Calling
- Mobility Devices
- Credit and Debt Card Processing
- Strategic Planning
- Reading Comprehension
- Documentation
- Social support
- Classroom support
- Teacher support and collaboration
- Calm and patient demeanor
- Special education support
Timeline
Patient Consultant
Takoma Wellness Centerr
03.2024 - Current
Sales Consultant
Darcars
07.2023 - 03.2024
Football Coach
Montgomery County Public School
08.2018 - 03.2023
Paraprofessional Educator
Montgomery County Public Schools
08.2018 - 03.2023
Assistant Manager
Robert Wayne Footwear
02.2017 - 08.2019
Key Holder
Rockville Soccer
02.2015 - 01.2017
Key Holder
Sports Authority
04.2014 - 06.2015
HIGH SCHOOL DIPLOMA -
Albert Einstein High School
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