Keshia Alfred
Rockville
Summary
Results-driven professional with experience in patient coordination and regulatory compliance at Walter Reed National Military Medical Center. Expertise in data entry and process improvements, enhancing patient flow and operational efficiency. Committed to delivering superior service and maintaining high standards of care.
Overview
14
14
years of professional experience
Work History
Eligibility Specialist
Housing Counseling Services
01.2025 - 12.2025
- Conducted eligibility assessments for housing assistance programs to determine client qualifications.
- Reviewed and processed applications, ensuring compliance with federal and local regulations.
- Assisted clients in understanding program requirements and application procedures.
- Maintained accurate case files and documentation for audit readiness and reporting purposes.
Medical Support Assistant
Walter Reed National Military Medical Center
01.2017 - 01.2025
- Coordinated patient appointments and managed scheduling to optimize clinic operations.
- Assisted in maintaining accurate medical records and ensured compliance with regulatory standards.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Trained new staff on administrative procedures and electronic health record systems for efficiency.
- Collaborated with healthcare professionals to streamline communication and improve patient care delivery.
Logistical Team Leader
United States Army
03.2012 - 02.2021
- Led diverse teams in high-stress environments, ensuring mission success and operational readiness.
- Developed training programs, enhancing soldier performance and fostering teamwork across units.
- Implemented process improvements, increasing efficiency in logistics and supply chain management.
- Coordinated multi-departmental operations, streamlining communication and support for tactical missions.
Education
Masters of Social Work - Social Work
Fordham University
The Bronx, NY05-2024
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD05-2021
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Verbal communication
- Public assistance
Timeline
Eligibility Specialist
Housing Counseling Services
01.2025 - 12.2025
Medical Support Assistant
Walter Reed National Military Medical Center
01.2017 - 01.2025
Logistical Team Leader
United States Army
03.2012 - 02.2021
Masters of Social Work - Social Work
Fordham University
Bachelor of Science - Psychology
University of Maryland Global Campus