Filimon Zekarias
Silver Spring
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Manager
7-11 Convenience Store
Silver Spring
06.2023 - Current
- Supervised customer service team to enhance service quality and efficiency.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Trained new employees on store policies and customer service best practices.
- Managed inventory levels to ensure product availability for customers.
- Implemented promotional campaigns to increase customer engagement and sales.
- Collaborated with management to develop staff schedules and optimize coverage.
- Monitored store operations to maintain compliance with safety and health standards.
- Fostered a positive work environment by encouraging teamwork among staff members.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Manager
7-11 Convenience Store
Washington
01.2013 - 01.2022
- Supervised customer service team to enhance service quality and efficiency.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Trained new employees on store policies and customer service best practices.
- Managed inventory levels to ensure product availability for customers.
- Implemented promotional campaigns to increase customer engagement and sales.
- Collaborated with management to develop staff schedules and optimize coverage.
- Fostered a positive work environment by encouraging teamwork among staff members.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Halay
Asmera , EritreaSkills
- Customer satisfaction
- Team leadership
- Staff training
- Inventory management
Timeline
Customer Service Manager
7-11 Convenience Store
06.2023 - Current
Customer Service Manager
7-11 Convenience Store
01.2013 - 01.2022
Halay