Fitahiana Andriamamonjy
Annapolis,MD
Summary
Bilingual Front Desk Receptionist with strong Holiday Inn Express experience, delivering smooth operations, standout guest service, and a polished, professional front desk presence.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Annapolis, MD
05.2025 - Current
- Support smooth guest check‑ins, check‑outs, and inquiries
- Manage reservations through HotelKey and other booking platforms
- Resolve guest issues quickly and professionally
- Coordinate with housekeeping and maintenance to ensure timely room readiness
Housekeeping Trainee
Holiday Inn Express & Suites
Annapolis, MD
08.2025 - 09.2025
- Maintained cleanliness and organization in guest rooms and public areas, ensuring high standards of hygiene.
- Operated cleaning equipment, including vacuums and floor buffers, efficiently and safely.
- Collaborated with front desk team to prioritize room cleaning based on guest check-in times.
Front Desk Receptionist
Crowne Plaza Hotel
Annapolis, MD
05.2024 - 05.2025
- Managed guest check‑ins/outs, payments, and administrative tasks with accuracy
- Maintained an organized front office and safeguarded confidential information
- Resolved guest concerns promptly and supported daily operations
- Awarded Employee of the Month (March 2025) for exceptional service
Tour Escort
Nathan Voyages Madagascar
Antananarivo
10.2021 - 09.2023
- Guided diverse groups through Madagascar's unique landscapes, enhancing overall travel experience.
- Coordinated logistics for transportation, accommodations, and activities to ensure seamless tours.
- Delivered engaging narratives about local culture, history, and wildlife during excursions.
- Addressed guest inquiries and concerns promptly to maintain high satisfaction levels.
Front Office Receptionist
Nathan Voyage Madagascar
Ambatomainty Madagascar
10.2021 - 12.2021
- Assisted customers by phone, email, and in person with accurate information.
- Ensured timely responses to improve customer satisfaction.
- Welcomed visitors professionally and provided informed support.
- Supported team workflow during busy periods and absences.
Education
Bachelor's Degree In Tourism And Hospitality - Tourism And Hospitality Entrepreneurship
Institute National of Tourism And Hospitality
Ampefiloha, Madagascar01-2024
Certificate Of Competence In Team Entrepreneurial - Team Entrepreneurial Project
Institute National of Tourism And Hospitality
Ampefiloha, Antananarivo Madagascar05-2023
Hospitality Training
IMT Madagascar
Antanimena, Antananarivo Madagascar01-2020
Skills
- Adaptability to work in a team
- Adaptability to work under pressure
- Customer service
- Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Hobbies and Interests
Traveling
Reading
Swimming
Photography
Timeline
Housekeeping Trainee
Holiday Inn Express & Suites
08.2025 - 09.2025
Front Desk Receptionist
Holiday Inn Express Hotel
05.2025 - Current
Front Desk Receptionist
Crowne Plaza Hotel
05.2024 - 05.2025
Tour Escort
Nathan Voyages Madagascar
10.2021 - 09.2023
Front Office Receptionist
Nathan Voyage Madagascar
10.2021 - 12.2021
Certificate Of Competence In Team Entrepreneurial - Team Entrepreneurial Project
Institute National of Tourism And Hospitality
Hospitality Training
IMT Madagascar
Bachelor's Degree In Tourism And Hospitality - Tourism And Hospitality Entrepreneurship
Institute National of Tourism And Hospitality