FLORA PHISSO
Baltimore
Summary
Experienced in IT systems management, strategic planning, and problem resolution. Leveraging analytical thinking to design and implement efficient technology solutions. Strong understanding of client needs and project management, adept at delivering successful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Consultant Intern
Thoughtful Minds Solutions LLC
05.2023 - 09.2024
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
- Strengthened disaster recovery strategies with meticulous planning and regular testing of backup protocols.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Provided web services by creating discreet, reusable software components build on XMK and HTTP protocols.
- Championed digital transformation efforts within organizations by streamlining workflows and integrating cutting-edge technologies into daily operations.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Sorted and organized files, spreadsheets, and reports.
- Boosted social media engagement through creative content creation.
- Helped streamline client onboarding processes, leading to smoother client experience.
Network & Security Administrator
Central Medical Stores Trust
01.2012 - 01.2023
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
- Supported implementation of warehouse management system software applications to enable centralized management of tasks
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Managed vendor relationships by negotiating pricing options and external contracts
- Established standard operating procedures and preventive maintenance on newly acquired systems
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches
- Conducted security audits to identify vulnerabilities
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Performed day-to-day LAN and WAN administration, maintenance and support
- Enforced corporate policies and procedures in compliance with applicable laws and regulations
- Analyzed network traffic data, system logs, intrusion detection alerts and other sources to identify potential security issues
- Conducted vulnerability scans on servers, workstations and other devices in order to identify any potential threats or weaknesses
- Enhanced network security by implementing advanced firewall configurations and intrusion detection systems.
- Analyzed system logs regularly to detect anomalies, mitigating potential threats in a timely manner.
- Supported regulatory compliance initiatives through meticulous documentation of processes and adherence to industry best practices.
- Collaborated with cross-functional teams for successful infrastructure upgrades, minimizing business disruptions.
- Reduced downtime with proactive monitoring of network performance and addressing issues before escalation.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
ICT Helpdesk Support
NBS Bank Limited
06.2011 - 06.2012
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Removed malware, ransom ware and other threats from laptops and desktop systems
- Responded to inquiries by phone, email and walk-up requests
- Walked user through series of steps to determine problem and implement likely solution
- Logged activities in tracking system to maintain accurate, timely records
- Maintained inventory of cell phones, laptops and peripheral equipment
- Provided end-user system and equipment training
- Provided support for network infrastructure and baseline configurations
Network Technician
Blantyre Newspapers Limited
06.2009 - 05.2011
- Performed troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Tested and configured software and maintain and repair hardware and peripheral devices
- Performed regular system maintenance to ensure optimal performance of networks
- Provided technical support to users regarding their computer hardware and software needs
- Configured and administered Cisco routers, switches, firewalls, and VPNs
- Documented all changes made to the network infrastructure components
- Analyzed network data to identify trends and optimize network performance
- Installed and repaired network cables, including fiber optic cables
Education
Master of Science - Cyber Security
University of Maryland - Baltimore County
Baltimore, MD12.2024
Bachelor of Science Degree - Computing
University of Greenwich
06.2021
Skills
- Networking and A
- Troubleshooting
- Network Hardware Maintenance
- Report writing
- Crisis management
- Risk assessment
- Network security
- Intrusion detection
- Incident response
- Vulnerability assessment
- SIEM management
- Log analysis
- Incident response management
- Penetration testing
- User awareness training
- Security policy development
- Digital forensics
- Compliance monitoring
- Cybersecurity frameworks
- Wireshark software
- Social media posting
- Content scheduling
- Community engagement
- Brand awareness
Certification
- CISSP _Pending
- CompTIA Security+ _pending
Timeline
Information Technology Consultant Intern
Thoughtful Minds Solutions LLC
05.2023 - 09.2024
Network & Security Administrator
Central Medical Stores Trust
01.2012 - 01.2023
ICT Helpdesk Support
NBS Bank Limited
06.2011 - 06.2012
Network Technician
Blantyre Newspapers Limited
06.2009 - 05.2011
Bachelor of Science Degree - Computing
University of Greenwich
- CISSP _Pending
- CompTIA Security+ _pending
Master of Science - Cyber Security
University of Maryland - Baltimore County
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